Maintenance Controller – Oldbury

Automobile Association; United Kingdom; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading automotive service organization in the UK is seeking an SMR Maintenance Controller. The role involves handling service queries, authorising repairs, and collaborating with multiple teams to ensure efficient vehicle service outcomes. Ideal candidates are experienced in automotive repair and possess strong communication skills. Benefits include annual leave, breakdown cover, and a pension scheme.

Benefits

25 days annual leave + bank holidays

Free AA Breakdown Cover from day one

Discounts on AA insurance products

Pension with up to 7% employer contribution

Company-funded life assurance

Qualifications

• Experienced in service resolution and vehicle repair networks.
• Ability to manage costs and ensure compliance.
• Energetic and commercially aware under pressure.

Responsibilities

• Handle incoming service queries clearly and confidently.
• Authorise repairs and manage costs.
• Collaborate across various teams to influence process improvements.

Skills

Automotive repair experience

Problem-solving

Strong communication

Data analysis

MS Office skills

Education

NVQ Level 2 or 3 in Light Vehicle Maintenance & Repair

Job description

SMR Maintenance Controller – Driving Service, Repair & Results

Working Hours: Monday – Friday 09:00 – 17:00 with occasional Saturday working

Keep Britain moving—Join The AA’s SMR team. We’re searching for a mechanically-savvy, solution-focused SMR Maintenance Controller to optimise vehicle service outcomes across our B2B and B2C networks. If you’ve got automotive repair experience and thrive under pressure, this is your chance to play a pivotal role in minimising downtime and maximising customer satisfaction.

This is the job

What You’ll Do:

• Handle incoming service queries with clarity and technical confidence
• Authorise repairs, manage costs, and push for compliance & efficiency
• Collaborate across Operations, Finance, Sales, and Network teams
• Influence process improvements and drive smart commercial decisions
• Communicate service outcomes simply and effectively

What will I be doing?

Who You Are:

• NVQ Level 2 or 3 in Light Vehicle Maintenance & Repair
• Experienced in service resolution and vehicle repair networks
• A natural problem-solver and strong communicator
• Able to analyse data, manage cost vs. margin, and adapt fast
• Skilled in MS Office and confident navigating service legislation

What do I need?

• Energetic, curious, and commercially aware
• Resilient under pressure with great planning & people skills
• Driven to deliver fair, compliant and customer-first outcomes

Additional information

What You’ll Get:

• 25 days annual leave + bank holidays
• Free AA Breakdown Cover from day one
• Discounts on AA insurance products & lifestyle perks
• Pension with up to 7% employer contribution
• Company-funded life assurance

Join a team built on trust, skill, and purpose. Apply now and power up your career with The AA.