Macmillan Cancer Information and Support Assistant

Manchester Foundation Trust; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading healthcare organization in Manchester is seeking a dedicated individual to provide person-centered information and support to those affected by cancer. This role involves excellent communication skills and emotional resilience to assist patients often in distressing situations. Responsibilities include meeting with patients, managing care plans, and carrying out administrative duties. Join a collaborative environment committed to exceptional patient outcomes and personal growth.

Benefits

Clear pathways for development

Support for wellbeing and ambition

Qualifications

• Strong commitment to improving the lives of people affected by cancer.
• Ability to adapt to quickly changing work priorities.
• Experience in handling sensitive situations with patients.

Responsibilities

• Meet with people affected by cancer, providing bespoke information and support.
• Signpost and refer to services, completing detailed care plans.
• Carry out administration duties contributing to outstanding service.
• Record interactions with service users on hospital systems.
• Deputise for the manager during absences and attend trainings.

Skills

Excellent communication skills

Emotional resilience

Competent with IT systems

Job description

We are looking for a dedicated and emotionally resilient person to help deliver bespoke, person‑centered information and support to people affected by cancer. The post holder will be based in the Macmillan Cancer Information Centre at North Manchester General Hospital.

The successful candidate must be committed to improving the lives of people affected by cancer (PAbC) in a way that is tailored to their needs. This will be delivered through outstanding communication skills, detailed care plans, signposting, referrals and creative forms of media and events.

The candidate must be an excellent communicator, highly resilient, able to adapt to work priorities that change quickly and competent with a range of IT systems (see job description for more details).

Please note this role involves working directly with people affected by cancer, many of whom will be receiving palliative care, and cancer professionals every day often in distressing situations. Candidates must consider these factors before applying to this demanding yet highly rewarding role.

Responsibilities

• Meet with people affected by cancer, listening to their needs and providing high quality, bespoke information and support.
• Signpost and refer to a range of services and complete detailed care plans on behalf of patients in a range of formats.
• Carry out a range of administration duties that contribute to the running of an outstanding service, including managing spreadsheets, data collection forms, creating posters and flyers, and ordering cancer information resources.
• Record all relevant interactions with service users on computer hospital record systems.
• Deputise for the manager if they have to attend meetings or are on leave. This will involve periods of lone working.
• Attend any training relevant to the role and be proactive when identifying areas for own development; communicating them with the manager.

Join Manchester University NHS Foundation Trust (MFT), the largest provider of specialist services, and our Oxford Road Campus in Manchester, the largest health academic campus in Europe – a great place to shape your career.

With a workforce of over 30,000 colleagues, we work together to deliver exceptional care to more than 1 million people every year.

Behind every patient cared for are people like you – keeping services running smoothly, supporting clinical teams, and helping create safe, welcoming environments for patients and our people alike.

At MFT, we believe in the power of teamwork, respect, and inclusion. Our People Plan reflects our commitment to making MFT a place where everyone feels they belong, where your ideas are heard, and your contribution is truly valued. Join us and work smarter with our digital technology and thrive in a collaborative culture that empowers you to deliver your best to ensure that your work behind the scenes creates seamless, high‑quality care and exceptional patient outcomes.

Whether you’re just starting out or looking to grow, we offer clear pathways for development and a culture that supports your wellbeing, ambition, and success. Everything you do makes a real difference to the lives of others.

At MFT, your role matters, your impact is real, and you’re part of something bigger from day one.

For further details / informal visits contact: Name: Tom Harvey – Job title: Macmillan Cancer Information and Support Manager – Email: [e-mail] – Telephone: [phone]