Luxury Front Office Manager | Lead Service & Team Excellence

University Arms; Cambridge; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prominent hotel in Cambridge is seeking a skilled Front Office Manager. You will be responsible for overseeing the Front Office team's operations, ensuring exceptional guest service and satisfaction. The ideal candidate will have previous management experience in a 4 or 5-star hotel, strong leadership abilities, and a focus on guest needs. The role offers competitive pay, free meals, and employee discounts. It requires flexibility in working hours and eligibility to work in the UK.

Benefits

Competitive salary

Free meals on duty

Team Member Parties

F&B discounts across hotels

Employee assistance program

Qualifications

• Previous Front Office Management experience within a 4* or 5* hotel.
• Strong leadership and motivational skills required.
• Understand Front Office procedures.

Responsibilities

• Oversee daily operations of the Front Office team.
• Recruit, train, and manage the front office team.
• Ensure smooth check-in/check-out processes.

Skills

Leadership skills

Guest-focused service

Problem-solving abilities

Organizational skills

Communication skills

Tools

PMS systems (Opera)

Job description

A prominent hotel in Cambridge is seeking a skilled Front Office Manager. You will be responsible for overseeing the Front Office team's operations, ensuring exceptional guest service and satisfaction. The ideal candidate will have previous management experience in a 4 or 5-star hotel, strong leadership abilities, and a focus on guest needs. The role offers competitive pay, free meals, and employee discounts. It requires flexibility in working hours and eligibility to work in the UK.