Loyalty Growth Lead – E‑Commerce (Hybrid)

Footasylum Ltd; Manchester; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading retailer in the UK is seeking a Loyalty Manager in Greater Manchester to develop and execute loyalty strategies that convert casual customers into advocates. The role involves collaboration with teams, managing promotions, and utilizing analytics to improve engagement. Candidates should have strong digital marketing skills and a background in loyalty programs. This is an in-office position that supports professional development in a vibrant environment.

Benefits

Professional development opportunities

Supportive working environment

Qualifications

• Proven experience in a loyalty-focused role, preferably in retail.
• Strong strategic and hands-on execution skills.
• Technically adept, understanding system interactions across app, eComm, and POS.

Responsibilities

• Manage the full Loyalty calendar and collaboration across teams.
• Develop strategies to enhance the loyalty customer base.
• Track KPIs for loyalty engagement and produce performance reports.

Skills

Digital marketing knowledge

Data driven analytics

Excellent communication skills

Stakeholder management

Loyalty frameworks management

Understanding of customer behavior

Tools

CRM platforms

Analytics tools

Job description

A leading retailer in the UK is seeking a Loyalty Manager in Greater Manchester to develop and execute loyalty strategies that convert casual customers into advocates. The role involves collaboration with teams, managing promotions, and utilizing analytics to improve engagement. Candidates should have strong digital marketing skills and a background in loyalty programs. This is an in-office position that supports professional development in a vibrant environment.