Logistics Customer Service Specialist

Europa Worldwide Group; Manchester; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A logistics operator in Manchester is seeking a Customer Service Operator to build and maintain relationships with customers. The ideal candidate will manage operations in their portfolio, ensuring service levels and financial targets are met. Responsibilities include serving as the main contact, managing the customer service cycle, and engaging proactively with clients. A strong personality with at least 2 years of experience and good numerical skills is needed. The role offers a competitive salary and hybrid working opportunities.

Benefits

Competitive Salary Package

Hybrid work model

Generous annual leave

Employee wellbeing programme

Referral rewards

Qualifications

• At least 2 years Commercial Office experience, ideally in logistics.
• Excellent communicator dedicated to customer service.
• Desire to improve gross profit margins.

Responsibilities

• Serve as the first point of contact for your customer portfolio.
• Communicate updates to customers via phone or email.
• Manage the customer service cycle ensuring compliance with HMRC.
• Generate quotes for diverse customer requirements.
• Ensure commodity codes and invoices are correct.

Skills

Strong personality

Time management

Communication skills

Numerical skills

Proactive customer engagement

Job description

A logistics operator in Manchester is seeking a Customer Service Operator to build and maintain relationships with customers. The ideal candidate will manage operations in their portfolio, ensuring service levels and financial targets are met. Responsibilities include serving as the main contact, managing the customer service cycle, and engaging proactively with clients. A strong personality with at least 2 years of experience and good numerical skills is needed. The role offers a competitive salary and hybrid working opportunities.