LINEN PORTER

Thistle City Barbican; Harrogate; On-site; GBP 10,000 - 40,000; Full time

Job summary

A luxury hospitality property in Harrogate is seeking a dedicated team member to maintain high standards in linen service and ensure an exceptional guest experience. The ideal candidate will possess strong communication skills, attention to detail, and a proactive attitude. Benefits include paid holidays, discounts, and an onsite gym, all while working in a supportive team environment.

Benefits

Monthly service charge

31 days holiday

Access to earnings before payday

Complimentary meals on duty

Discounted accommodation

Company events and activities

Employee discounts

Free uniform and shoe allowance

Onsite Team Gym

Refer a Friend Scheme

Qualifications

• Detail orientation and drive for standards.
• Excellent communication and teamwork skills.
• Ability to enhance guest and colleague experiences.

Responsibilities

• Deliver and collect linen, ensuring high standards.
• Maintain organized stock areas and report issues.
• Foster strong working relationships to ensure efficiency.

Skills

Hands on approach to work

Passionate about the work

Detail oriented

Positive attitude

Excellent communication skills

Motivated to go the extra mile

Use of own initiative

Job description

Overview

£12.31 per hour plus monthly service charge, typically £2,400 annually

Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe.

Key Responsibilities

• Deliver clean line and collect all dirty linen from the service rooms, striving to always maintain accurate stock levels
• Ensure linen delivered is consistently of the highest standard
• Maintain tidy and well organised stock areas, proactively reporting any maintenance issues if required
• Support colleagues across the department, building strong working relationships to deliver an efficient service
• Ensure interactions with our guests are always warm, professional and that you are doing everything you can to exceed their expectations.

Key Skills, Qualities & Experience

• Hands on approach to work, always being productive and looking to improve
• Passionate about the work you do
• Detail orientated and drives standards
• Possess a positive attitude and a desire to learn
• Friendly, courteous and helpful with excellent communication skills
• Motivated to go the extra mile for guests and colleagues
• Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team

Benefits

• A monthly service charge - typically £2,400 annually
• 31 days holiday increasing to 33 days with length of service
• Access to earnings before payday (Wagestream)
• Free parking
• Complimentary meals when on duty
• Discounted modern and spacious live-in accommodation
• Celebrating success! Company parties, winter award ceremonies and team events and incentives through the year. We also celebrate training achievements, birthdays, babies, marriages and so much more…
• Team appreciation and wellbeing activities - Team member of the month awards, BBQ’s, ice cream van, team massages, competitions & prizes, seasonal gifts, flu jabs
• Grantley Hall discounts - 50% off food and 20% off beverage, £100 B&B for employees (£150 B&B for friends and family), 20% off spa and gift shop products
• Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support.
• Discounted hotel stays with Pride of Britain hotels
• Complimentary bespoke uniform and annual shoe allowance
• Free sight tests for those eligible
• Onsite Team Gym with professional induction
• Refer a Friend Scheme where you can earn up to £1000
• 24/7 Employee Assistance Support line and online portal supporting ‘mind, money, move, munch’
• Grantley Academy to support your development