Library Services & Community Engagement Assistant

Bradford Corporation; Bradford; On-site; GBP 25,000 - 26,000; Full time

Job summary

A local council in Bradford is seeking a Customer Support Assistant to provide services in a public-facing role within the library. You will be responsible for delivering programs for adults and children, assisting with IT needs, managing inquiries, and ensuring safety protocols are followed. Candidates should have experience in customer service, strong communication skills, and enjoy working with varied community members. This permanent position offers a competitive salary and diverse duties.

Qualifications

• Previous experience in a customer-facing environment.
• Confidence with IT and ability to assist customers with learning needs.
• Ability to follow safety protocols on site.

Responsibilities

• Deliver a variety of activities including story times and rhyme times.
• Support customers with computer use and library services.
• Manage enrolment and customer queries effectively.

Skills

Customer service experience

Good communication skills

IT proficiency

Numeracy and literacy

Job description

A local council in Bradford is seeking a Customer Support Assistant to provide services in a public-facing role within the library. You will be responsible for delivering programs for adults and children, assisting with IT needs, managing inquiries, and ensuring safety protocols are followed. Candidates should have experience in customer service, strong communication skills, and enjoy working with varied community members. This permanent position offers a competitive salary and diverse duties.