Library and Information Assistant

CEMP; Swaffham, Downham Market; On-site; GBP 25,000 - 26,000; Part time

Job summary

A local library service in Swaffham is looking for two Library and Information Assistants. The core responsibilities include helping customers find information, managing library events, and supporting daily operations. Strong communication skills and customer service experience are required. The positions offer flexible working hours totaling 16.25 and 17.25 hours per week, with benefits like a competitive salary and health services.

Benefits

Competitive salary

Generous holiday entitlement

Health and wellbeing services

Flexible working opportunities

Employee discount programme

Local Government Pension Scheme

Qualifications

• Experience in a customer facing role delivering high quality service.
• Ability to manage a varying workload.
• Proactive approach and positive attitude.

Responsibilities

• Assist customers in accessing library services and information.
• Help with book inquiries, events, and IT-related questions.
• Perform administrative duties and comply with health and safety protocols.

Skills

Strong communication skills

Customer service experience

IT proficiency

Job description

Library and Information Assistant | 9183 | Permanent Contract x 2 | 16.25 and 17.25 hours per week | £25,583 to £25,989 per annum pro rata (Scale D) | Swaffham and Downham Market Libraries

We are looking for two new members of staff with strong communication skills to work as Library and Information Assistants at Swaffham and Downham Market Libraries, part of the Norfolk County Council Library service. The core focus of the role is to work with customers coming into the Library to make sure they are able to access all the services and information they require.

This will mean helping customers find information and talking to customers about books, as well as assisting with events, library activities, research, IT queries and social media. You'll also get involved in the day to day running of the Library, dealing with administrative duties and ensuring health and safety protocols are followed at all times. To be considered for the role you will need recent experience in a customer facing role where you delivered a high level of service to members of the public from a range of different backgrounds. You'll need strong communication skills, and will be comfortable with IT systems. In addition, you'll need to be able to juggle a varying workload, and you'll have a positive and proactive approach.

The role will involve some time when you work on your own, but you will receive plenty of training for this and every other aspect of this interesting and rewarding role.

Shift patterns on a two‑week rota

Vacancy 1 (All working days at Swaffham Library)

Week 1 — Tuesday 8 h, Thursday 4 h, Saturday 3.5 h
Week 2 — Tuesday 8 h, Thursday 4 h, Friday 5 h

Vacancy 2 (Thursdays at Downham Market Library, all other days at Swaffham Library)

Week 1 — Tuesday 6.5 h, Thursday 4 h, Friday 5 h, Saturday 3.5 h
Week 2 — Tuesday 8 h, Thursday 4 h, Saturday 3.5 h

Benefits

• Competitive salary
• Generous holiday entitlement
• Health and wellbeing services including fast‑track physiotherapy and a free counselling service
• Flexible working opportunities including flexi‑time, part time, remote and hybrid working dependent on your job role and business need
• Financial benefits such as:
  • Norfolk Rewards, our employee discount programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out
  • A Blue Light card for Fire Service and Social Care Workers
  • Relocation expenses (where applicable)
  • An advance of your expenses if you travel for workLocal Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants pensions
  • Tax efficient ways of getting extra pension and new bikes
  • Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra‑low emission vehicle (subject to eligibility)
  • A payment if you refer someone you know to a hard to fill job

We want our people to be inspired and motivated to work well together, make the most of our workspaces, enjoy a healthy work‑life balance, and deliver excellent services to Norfolk and its people. Flexibility is built into the way we work, with hybrid working a key feature for many roles. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. We ask that you have in place good broadband connectivity.

Before you apply

We recommend reading the full Job description and person specification to help you demonstrate how you meet the criteria. You can also find information on our Terms and Conditions here.

Already a Norfolk County Council employee? See and apply for all internal and external vacancies via myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.

Redeployment closing date: 14 December 2025 23:59

All other applicants closing date: 21 December 2025 23:59

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