Leisure Manager

Crest Hotels Group; United Kingdom; On-site; GBP 30,000 - 40,000; Full time

Job summary

A well-known hotel chain in the United Kingdom is looking for a Leisure Manager to oversee the operations of their leisure club, ensuring exceptional guest experiences and high operational standards. The ideal candidate will have leadership training, customer service skills, and knowledge of health and safety regulations. Responsibilities include managing the gym and spa, driving membership sales, and motivating a team. Competitive perks include discounts on food and beverages and access to wellness programs.

Benefits

£60 BB per night for Friends and Family rate

50% off Food & Beverage

Meals on duty

Employee Assistance Programme

Qualifications

• Proven experience in a management or supervisory role within leisure or hospitality.
• Strong leadership and communication skills.
• Passion for fitness and wellness.

Responsibilities

• Oversee daily operations of leisure facilities including gym, pool, and spa.
• Drive membership sales and enhance club offerings.
• Ensure compliance with health and safety standards.

Skills

Leadership

Communication

Customer Service

Health and Safety Knowledge

Education

Pool Plant Room qualification

Pool Responder (NPLQ)

Job description

Avisford Park Hotel is located within 60 acres of grounds with 140 bedrooms, 15 meeting rooms and a fully equipped gym and leisure club and golf course for guests to enjoy, something for everyone.

Role of Leisure Manager

The Leisure Manager will be responsible for ensuring that Leisure is run effectively and efficiently, giving a great guest experience enhancing the hotel experience overall.

The responsibilities will include pool tests, ensuring quality, cleanliness and Health & Safety standards are met across the pool and gym area whilst delivering excellent customer service. As leisure is open throughout the day the Leisure Manager and team will cover varied shifts to ensure that the hotel guests and leisure members are supported and have someone to answer any questions at all times.

The Leisure Manager will maintain accurate membership records and will support the club with attracting more members, they will be pro active in growing leisure members and create an environment where members feel confident.

The role requires ideally someone who is NPLQ or Pool Responder trained and who has Pool Plant knowledge, experience, and qualifications.

The Leisure Manager will ensure that all processes are followed within Leisure and that they develop, train and support their team to do the same, as one team you will also interact with all other colleagues across the hotel.

As a manager within the hotel the Leisure Manager will support with DM shifts, there will be a good understanding of the hotel operation and have a positive and collaborative approach to working within the wider hotel setting.

Job Overview

The Leisure Manager is responsible for the overall management, development, and profitability of the hotel's leisure club, ensuring exceptional guest experiences and operational excellence. This role involves overseeing the daily operations of the leisure facilities, including the gym, swimming pool, spa, and fitness classes, while maintaining high standards of customer service, safety, and hygiene. The Leisure Manager will lead and motivate a team, drive membership sales, and implement strategies to enhance the club’s offerings and revenue.

Experience & Qualifications

• Pool Plant Room qualification (NPPO or equivalent)
• Pool Responder (NPLQ or equivalent or willingness to obtain)
• Previous experience in a management or supervisory role within a leisure, fitness, or hospitality environment.
• Strong leadership and communication skills.
• A passion for fitness, wellness, and excellent customer service.
• Knowledge of health and safety regulations in a leisure environment.

Benefits

• £60 BB per night for Friends and Family rate
• Celebration of milestone employment anniversaries
• 50% off Food & Beverage in our hotels
• Meals on duty provided
• Access to Hospitality Rewards
• Offerings from retail and dining discounts
• Employee Assistance Programme and same day on-line GP appointments