Leisure Club Assistant - HI Hemel Leisure · Holiday Inn Hemel Hempstead

Valor Hospitality Partners, LLC; Hemel Hempstead; On-site; GBP 26,000; Full time

Job summary

A leading hospitality company in Hemel Hempstead is seeking a Leisure Assistant to enhance guest experiences. Responsibilities include customer engagement, facility maintenance, and supporting leisure programs. Ideal candidates will have customer service experience and first aid certification, working flexible shifts. Competitive pay and numerous employee perks including discounts and wellness programs are offered. Join a dedicated team committed to providing an exceptional leisure environment.

Benefits

Exclusive discounts for friends and family

50% discount when dining in restaurants

Free meals while on duty

Access to high-street discounts

Up to 40% savings on bikes

Generous refer-a-friend bonuses

Healthcare Cash Plan options

Qualifications

• Previous experience in a customer-facing role, ideally within the leisure or hospitality industry.
• Valid First Aid and CPR certification is highly desirable.
• Excellent verbal and written communication skills.
• Ability to work effectively within a team environment.
• Willingness to work various shifts, including evenings and weekends.

Responsibilities

• Greet and assist guests in a friendly and professional manner.
• Ensure all equipment and areas are clean, safe, and in good working condition.
• Monitor activity within the pool and gym areas.
• Assist with the delivery of leisure and fitness programmes.
• Carry out front desk operations, including bookings and payments.
• Conduct regular checks to ensure compliance with health and safety regulations.

Skills

Customer Service Experience

First Aid Certification

Communication Skills

Team Player

Flexibility

Job description

Leisure Assistant, £25,396.80 per annum (£12.21 per annum), 40 hours per week (5 days)

Are you passionate about fitness and wellness?

Join our team as a Leisure Assistant, where you'll play a crucial role in delivering a high-quality leisure experience to our guests. With a focus on customer satisfaction and safety, you'll support the smooth operation of our leisure facilities, ensuring they are clean, well-maintained, and welcoming to all visitors.

Key Responsibilities

• Customer Engagement: Greet and assist guests in a friendly and professional manner, providing information about facilities, services, and programmes.
• Facility Maintenance: Ensure all equipment and areas are clean, safe, and in good working condition, following health and safety protocols.
• Pool and Gym Supervision: Monitor activity within the pool and gym areas to ensure a safe environment for all users.
• Programme Support: Assist with the delivery of leisure and fitness programmes, including group classes and one-on-one sessions.
• Administrative Duties: Carry out front desk operations, including bookings, payments, and membership inquiries.
• Health and Safety: Conduct regular checks and report any issues to ensure compliance with health and safety regulations.

Desired Skills and Qualifications

• Customer Service Experience: Previous experience in a customer-facing role, ideally within the leisure or hospitality industry.
• First Aid Certification: Valid First Aid and CPR certification is highly desirable.
• Communication Skills: Excellent verbal and written communication skills.
• Team Player: Ability to work effectively within a team environment.
• Flexibility: Willingness to work various shifts, including evenings and weekends.

In addition to competitive rates of pay, we also offer:

Exclusive discounts for you, your friends and family

• Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast.
• Discounted stays for friends and family.
• 50% discount when dining in our restaurants and bars.
• Free meals while on duty, keeping you well‑fuelled.
• Access to high‑street discounts on a range of shops, experiences and more.
• Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
• Generous refer‑a‑friend bonuses, starting at £250.

Caring for your health and wellbeing, both in and outside of work

• A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
• Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
• Healthcare Cash Plan options, from just £5 per month.

Supporting your hospitality career growth

• Fully funded apprenticeship programmes.
• Internal development programmes, designed to support you as you grow within your role.
• Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.

Fancy joining our team?

We are an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Across the UK, we currently operate 37 hotels across leading brands such as Crowne Plaza, Holiday Inn, voco, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans for 2025 and beyond.