Legal Claims Handler

Direct Line Group; Bristol; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance company in Bristol is looking for a Legal Claims Handler to help customers navigate complex legal challenges. In this full-time role, you will validate claims, oversee legal representatives, and ensure fair outcomes by supporting both customers and the business. Candidates should have at least one year of relevant experience or possess a Law degree. The position offers a hybrid work model, competitive benefits including a 9% pension contribution and employee discounts.

Benefits

9% Private Pension

50% off home and motor insurance

Free Green Flag breakdown cover

Health and Dental insurance options

Generous holiday allowance

Employee discounts and cashback

Qualifications

• Minimum 1 year of experience in legal expenses claims handling or a Law degree.
• Experience in managing legal costs and working with legal representatives.

Responsibilities

• Validate legal expenses claims and manage authorisations.
• Oversee legal representatives' handling of claims.
• Explain claim decisions and next steps to customers.
• Conduct Quality Assurance checks on peer performance.
• Manage risks in accordance with policies and regulations.

Skills

Legal expenses claims handling experience

Law degree or equivalent qualification

Job description

About Us

We’re evolving. Across every part of our business, teams are embracing new opportunities and putting customers at the heart of everything they do. Whether you're already part of DL or thinking about joining us, you'll have the chance not only to be recognised for your skills, but also to build on them and be empowered to do your very best.

Our Purpose

Our Legal Expenses Claims department enables our customers to get access to legal representation to recover compensation or another kind of legal remedy from the person who has wronged them, and for the customer to have legal advice and support without fear of paying hefty legal bills themselves. We're often helping our customers through some of the most challenging periods of their lives, where they're being impacted physically, financially, or where their home or employment is jeopardised. This means we're dealing with a huge range of issues, complexity, and often very challenging customer vulnerability and behaviours.

What You'll Be Doing

As a Legal Claims Handler you'll make a real impact by guiding customers through complex legal challenges, ensuring fair outcomes, and keeping claims on track. Reporting into the Legal Expenses Team Leader, you'll play a vital role in supporting customers and their legal representative. You’ll be assessing and validating policy cover, managing lawyers and their actions, and will be controlling how much is spent in legal costs. Your skill will ensure fair and timely outcomes for both our customers and our business.

Main Responsibilities

• Validate requests for legal expenses cover, authorise or reject claims and determine appropriate freedom of choice following business rules and claims authorisation matrix
• Proactively oversee legal representatives' handling of insurance‑funded claims to manage legal costs and ensure cost‑effective decision‑making
• Help our customers understand their cover and claim progression by clearly explaining decisions, outlining next steps, and resolving concerns, including offering compensation when appropriate
• Support peer group performance and recognition by completing Quality Assurance checks and providing feedback.
• Identify, own and manage risks in line with our policy standards, regulatory and governance frameworks

Skills You’ll Need

• 1 year legal expenses claims handling or other disciplines of claims handling experience OR Law degree, Cilex or similar qualification

Location

Bristol, Hybrid model (50% in the office)

Contract

Full‑time, 12 months Fixed Term

Working Hours

35 hours a week Monday–Friday

Benefits

• 9% Private Pension
• 50% off home, motor and pet insurance plus free Green Flag breakdown cover
• Additional optional Health and Dental insurance
• EV car scheme allows all colleagues to lease a brand new electric or plug‑in hybrid car in a tax‑efficient way.
• Generous holiday allowance
• Buy‑as‑you‑earn share scheme
• Employee discounts and cashback
• Plus many more

Ways of Working

Our hybrid model offers a ‘best of both worlds’ approach. When you'll be in the office depends on your role and team, but colleagues spend at least 50% of their time in the office, and attend the office weekly. We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like — and offering real choice, flexibility, and a greater work‑life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live.

Be Yourself

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.