Learning & Development Lead, Retail Training & Growth

Lagardère SA; Luton; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading retail company in Luton is seeking an experienced Learning & Development Specialist. You will design, deliver, and evaluate engaging training programmes that promote operational excellence and support employee development. This role demands previous training experience and a passion for people development. The ideal candidate should be proficient in Microsoft Office and possess excellent communication skills.

Benefits

Up to 15% bonus on salary

25 days holiday plus bank holidays

Up to 25% in-store discount

Cash Plan for everyday health costs

Pension contribution up to 3%

Life assurance at 2× base salary

Qualifications

• Previous experience in training delivery, ideally in retail, hospitality, or travel sectors.
• Passion for people development and strong understanding of customer experience.
• Proficiency in Microsoft Office including PowerPoint, Word, and Excel.

Responsibilities

• Conduct training needs analysis and contribute to the annual training calendar.
• Deliver training programmes from the company’s global catalogue.
• Develop bespoke training content to meet local business needs.
• Deliver engaging in-person and virtual sessions across a range of topics.
• Coach employees and managers on the shop floor.
• Evaluate training effectiveness through feedback and performance outcomes.
• Maintain accurate training records and report progress to management.
• Collaborate with HR and Store Management to identify learning gaps.
• Actively promote a learning culture that reflects company values.

Skills

Excellent communication and presentation skills

Strong interpersonal and relationship-building ability

Adaptable and flexible in a fast-paced environment

Self-motivated and proactive

Confident, professional and enthusiastic approach

Organised and detail-oriented

Able to engage and motivate diverse teams

Team player with a positive attitude

Education

Previous experience in training delivery

Tools

Microsoft Office

Job description

A leading retail company in Luton is seeking an experienced Learning & Development Specialist. You will design, deliver, and evaluate engaging training programmes that promote operational excellence and support employee development. This role demands previous training experience and a passion for people development. The ideal candidate should be proficient in Microsoft Office and possess excellent communication skills.