Learning and Development Content Designer

Apex Hotels; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality group is seeking an L&D Content Designer to craft cutting-edge learning experiences. The role involves supporting the development of blended learning solutions and conducting Training Design Reviews. The ideal candidate will have experience in hospitality and training, alongside outstanding content design skills. The position offers flexible working, a competitive salary, and extensive employee benefits, including training opportunities and discounts on hotel stays.

Benefits

30 days holiday

Employee events and celebrations

In‑house gym access

Financial Well‑being App

Discounted room rates

50% discount in restaurants

Qualifications

• CIPD qualified or with an equivalent qualification.
• Experience in traditional and modern training methods.
• Ability to develop SMART objectives and success measures.
• Understanding of quality assurance practices.

Responsibilities

• Support the development of blended learning solutions.
• Maintain and adhere to content library practices.
• Create and author digital content and SCORM files.
• Conduct regular Training Design Reviews to ensure course alignment.

Skills

CIPD qualified or equivalent

Familiarity with training methods

Experience with learning outcomes

Understanding of 5Di design methodology

Knowledge of blended learning

Experience in hospitality

Proficiency in Articulate Storyline

Strong IT skills

Exceptional writing skills

Education

Organisational development or learning qualification

Tools

Microsoft Office

Articulate Storyline

Adobe Captivate

Job description

Are you ready to unleash your creativity? We’re looking for a dynamic and innovative individual to join our team as an L&D Content Designer! You’ll be the creative genius behind crafting cutting‑edge learning experiences. From forming digital content that ensures our training aligns perfectly with our company values, to working in partnership with the wider L&D team to support with the design and development of innovative and connected learning interventions.

You’ll report directly to the Head of L&D, and form part of our wider People & Culture team. This role is fixed‑term from February for 9 months. It can be based in our Head Office in Edinburgh or London, with hybrid working and UK travel to support on‑site initiatives.

Role Overview:

The main responsibilities of the L&D Content Designer are:

• Supporting the development and design of technology‑led and blended learning solutions.
• Maintaining and adhering to document control and authoring practices of a structured content library.
• Deploying 5DI principles approach to all new content design work.
• Support, create and author digital content and SCORM files for all audiences.
• Support the development of storyboards and curriculum aligned to our values and brand standards.
• Conduct regular Training Design Reviews of all training to ensure courses are up‑to‑date and that they satisfy relevant operational/workplace performance requirements.
• Update Training Design to incorporate relevant recommendations and feedback from internal and external stakeholders.

About you:

This is an exciting opportunity for someone to be part of our learning evolution. The following range of characteristics and competencies are required/sought:

• CIPD qualified or with an organisational development or learning qualification (or equivalent).
• Familiarity with traditional and modern training methods.
• Proven ability in developing learning outcomes, defined SMART objectives and success measures.
• Working understanding of the 5Di design methodology.
• Understand importance to maintain and adhere to existing quality assurance practices.
• Experience in change management of learning programmes to ensure that training remains up‑to‑date and satisfies operational/workplace performance requirements.
• Knowledgeable in the design and development of blended learning programmes and accelerated learner competences.
• Can demonstrate the importance that content is compliant with brand guidelines and tone of voice.
• Experience in a hospitality setting, either within operations or in a training capacity.
• Proven experience of working with online learning authoring tools such as Articulate Storyline, Rise and Adobe Captivate.
• Self‑motivated, and passionate about hospitality.
• Strong IT skills, conversant with Microsoft Office.
• Exceptional writing, proofing, and content design skills.
• Comfortable working in a fast‑paced, dynamic environment and delivering against deadlines.

Why join Apex Hotels?

We encourage you to bring your true self to work. We’ll provide great training and development opportunities, allowing you to flourish in a fulfilling career. Our family can never be too big, there’s a place here for you. We have one ask – that you bring your personality, ideas, and spark. We’re an innovative, thriving business and we want you to be part of our exciting journey.

You’ll work with great people, enjoy your time at work, develop new friendships, networks, and skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:

• 30 days holiday
• Training and development from day one
• Employee events and celebrations
• In‑house company interactive employee communication APP
• Entry to our state‑of‑the‑art gym and pools
• Access to an external Employee Assistance Programme
• Financial Well‑being App, allowing you the flexibility to get paid earlier than your normal monthly pay date.
• £200 referral bonus when your friends or family join the team.

Following your first successful 3 months, you’ll also receive:

• Access to our discounts and wellbeing platform “Treat Yourself Here”, unlocking savings and experiences for you and your family.
• Involvement in our employee recognition schemes
• Long service recognition
• Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
• 50% discount in our restaurants
• Cycle to Work Scheme
• Discounted room rates for employees, friends, and family
• Spa treatments and product discounts
• Life Assurance cover

Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route.