Lead Solution Consulting — AI & CX Strategy

Genesys Cloud Services, Inc.; Greater London; Hybrid; GBP 75,000 - 90,000; Full time

Job summary

A leading technology company is seeking a Manager, Solutions Consulting for the UK and Ireland. The successful candidate will lead a team of Solution Consultants, driving sales strategy and ensuring technical excellence in customer engagements. Ideal candidates will have over 5 years experience in Solutions Consulting or Technical Sales, along with a strong grasp of AI and customer experience. The role provides an opportunity to influence organizational success while working in a fast-paced environment.

Benefits

Flexible working environment

Comprehensive benefits package

Opportunities for professional growth

Qualifications

• 5+ years of experience in Solutions Consulting, Presales, or Technical Sales.
• Demonstrated success leading or mentoring technical teams.
• Strong understanding of AI, CCaaS, Customer Experience, and Digital Engagement domains.

Responsibilities

• Lead, coach, and develop a team of Solution Consultants.
• Support Sales in defining go-to-market plans.
• Guide customer conversations with technical and business insight.
• Build strong relationships with customers and partners.
• Ensure quality in solution design and proposals.

Skills

Solutions Consulting

Technical Sales

AI

Customer Experience

Collaboration

Problem-solving

Education

Bachelor’s degree in a relevant technical field

Tools

CRM systems

Job description

A leading technology company is seeking a Manager, Solutions Consulting for the UK and Ireland. The successful candidate will lead a team of Solution Consultants, driving sales strategy and ensuring technical excellence in customer engagements. Ideal candidates will have over 5 years experience in Solutions Consulting or Technical Sales, along with a strong grasp of AI and customer experience. The role provides an opportunity to influence organizational success while working in a fast-paced environment.