Lead Service Co-ordinator

Eco Group; Hull and East Yorkshire; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading service coordination company in Hull welcomes an exceptional Service Co-ordinator to oversee daily operations, lead a supportive team, and enhance service delivery. This role requires industry experience in plumbing, heating, or electrical services, along with strong organizational and communication skills. You'll manage job allocations, develop systems, and ensure effective customer relationships. This is a chance to influence key processes in a growing company that values your ideas and initiative.

Qualifications

• Experience in a similar role within plumbing, heating, electrical or building services.
• Exceptional organizational skills and attention to detail.
• Ability to thrive in a fast-paced, ever-changing environment.

Responsibilities

• Lead and manage the Service Co-ordination function.
• Allocate incoming job requests to appropriate Engineers.
• Oversee planned PPM works and Service Level Agreements.
• Identify, improve, and develop service desk systems and processes.
• Build and maintain strong relationships with customers and suppliers.

Skills

Leadership qualities

Organizational skills

Communication skills

Job management systems

Solutions-focused mindset

Tools

Microsoft Office

Job description

At Eco Group Hull, we’re growing and we’re ready for someone exceptional to step in and lead our Service Co‑ordination role. This isn’t a standard service desk role. We’re looking for a hands‑on leader with industry knowledge (plumbing, heating, electrical or similar) who thrives on organisation, takes pride in knowing the ins and outs of every job, and genuinely enjoys making things run even better than before. If you’re the type of person who brings solutions, not problems, loves structure and wants to take full ownership of a team and its processes, we want to hear from you.

The Role

As Service Co‑ordinator, you’ll be responsible for overseeing and developing the day‑to‑day operations of our service help‑desk, working closely with Project Managers, Engineers, suppliers and customers. You’ll be the go‑to person for service delivery, ensuring jobs are planned effectively, systems run smoothly, and the team is supported to perform at their best.

• Lead and manage the Service Co‑ordination function, taking full ownership of performance and delivery.
• Allocate incoming job requests to the appropriate Engineers with effective diary and resource planning.
• Oversee planned PPM works and Service Level Agreements, ensuring clear communication with customers and suppliers.
• Maintain accurate job records and service data in line with contractual requirements.
• Identify, improve, and develop service desk systems and processes to increase efficiency and productivity.
• Resolve service desk issues proactively, always focused on solutions.
• Build and maintain strong working relationships with key customers, suppliers, and internal teams.
• Support and develop the service co‑ordination team as the business continues to grow.
• Assist with wider office and administrative functions where required.

About You

• Experience in a similar role within plumbing, heating, electrical or building services.
• Leadership qualities and a desire to own and develop a department.
• Exceptional organisational skills and attention to detail.
• Confidence using job management systems and Microsoft Office.
• Excellent communication skills – professional, clear, and positive.
• A logical, solutions‑focused mindset.
• The ability to thrive in a fast‑paced, ever‑changing environment.
• Most importantly, you bring energy, accountability, and a positive attitude to everything you do.

Why Join Eco Group Hull?

• A key leadership role with real influence over how the business operates.
• Opportunity to shape systems, processes, and your own team.
• A supportive, growing company with a strong focus on quality and customer service.
• A role where your ideas are valued and implemented.
• If you’re ready to step into a role where you can truly make your mark and lead from the front, apply today and let’s talk about what we can offer you at Eco Group Hull.