Lead Retail - Cannock

Nike; Cannock; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading sports brand in Cannock is seeking a Retail Lead to enhance consumer experience and ensure compliance with brand standards. Key responsibilities include managing team operations, supporting sales targets, and delivering outstanding service. Ideal candidates will have a background in customer service and the ability to lead a small team, with competitive compensation and benefits offered.

Benefits

Competitive compensation and benefits packages

Monthly performance-based bonus

Generous employee discounts

Diversity, Equity & Inclusion support

Qualifications

• Previous customer service or retail experience is preferred.
• Ability to manage a team effectively.
• Strong communication and collaboration skills.

Responsibilities

• Coordinate and motivate team members while maintaining a positive atmosphere.
• Support daily business operations to meet sales targets.
• Ensure compliance with all company standards and guidelines.

Skills

Customer service experience

Team management

Communication skills

Sales techniques

Flexibility with scheduling

Job description

Overview

NikeCannock is looking for a Retail Lead to join our team and provide worldclass service to the consumer.

Responsibilities

What you bring:

As a Lead, you will be responsible for delivering exceptional consumer service and ensuring a premium brand experience to our consumers. You will coordinate, coach, and motivate the employees in your area while maintaining an excellent work atmosphere. You will support the management of the daily business in your area to achieve sales targets, including digital services, visual merchandising, sales floor, and promotional campaigns. You will identify and solve problems in partnership with your store leadership and be a brand ambassador for NIKE’s initiatives. You will also ensure the store complies with all NIKE standards and guidelines.

Our Leads specialize in one business area but will support cross-functionally.

1. COMMERCIAL: You will support a team that can deliver efficient receiving of product, inventory accuracy to visual presentation standards, and make timely monthly initiative launches
2. ATHLETE EXPERIENCE: You will ensure the team is equipped to deliver the highest quality athlete experience.
3. CONSUMER EXPERIENCE: You will lead by example and deliver our sales floor service to bring the consumer journey to life.

Benefits

• One of the best compensation and benefits packages in the industry
• Opportunity for monthly performance-based bonus
• A supportive team that values Diversity, Equity & Inclusion
• A career at a company at the forefront of the sports and fashion industry
• Generous online and in-store employee discounts and a brand-new NIKE outfit for you to sport with your teammates on the sales floor

Qualifications

• Customer service and/or retail experience preferred.
• Ability to manage a small team of peers.
• Effective communicator, brand ambassador, and collaborative teammate.
• Demonstrated ability to apply product sales techniques.
• Flexible with scheduling and available to work FULL TIME, which may include day, evening, weekends, and/or holidays, based on department and store/company needs.

Note that relocation support is not provided for this role.

Apply now online

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