Lead, Observability TAMs — Onboarding & Customer Success

Coralogix, inc.; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading observability platform provider in London is seeking a Team Lead, Technical Account Managers to guide a team in delivering excellent technical account management and onboarding for new customers. The ideal candidate will have strong leadership skills and technical depth in observability tools. You will ensure team success in building robust customer relationships and addressing technical challenges, ultimately enhancing operational efficiency and customer satisfaction.

Qualifications

• Proven experience in leading and developing technical teams.
• Familiarity with observability tools for logs, metrics, and traces.
• Exceptional problem-solving and customer service skills.

Responsibilities

• Lead and mentor a team of Technical Account Managers.
• Oversee the onboarding process of new customers.
• Provide technical guidance on observability tools.

Skills

Leadership

Technical account management

Onboarding expertise

Customer relationship management

Cloud observability

Tools

Observability tools

Job description

A leading observability platform provider in London is seeking a Team Lead, Technical Account Managers to guide a team in delivering excellent technical account management and onboarding for new customers. The ideal candidate will have strong leadership skills and technical depth in observability tools. You will ensure team success in building robust customer relationships and addressing technical challenges, ultimately enhancing operational efficiency and customer satisfaction.