Lead Field Installation Technician ...

In Cork; Sunderland; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading installation service provider is seeking an experienced Lead Field Installation Technician for remote management and hands-on work across the UK. This role entails overseeing complex installation projects, requiring travel to client sites. The ideal candidate possesses strong technical skills in mechanical and electrical installations and proven leadership abilities. The company offers a flexible work arrangement, leveraging remote management with extensive on-site installation involvement.

Qualifications

• Proven experience as a Field Installation Technician or similar role.
• Extensive hands-on experience with complex installations.
• Ability to read and interpret technical drawings.

Responsibilities

• Lead and coordinate on-site installation activities.
• Troubleshoot and resolve technical issues during installation.
• Conduct pre-installation site surveys and assessments.

Skills

Technical proficiency in mechanical installations

Technical proficiency in electrical installations

Problem-solving

Leadership capabilities

Good communication skills

Education

Technical qualification in Mechanical or Electrical engineering

Tools

Technical specifications

Blueprints

Schematics

Job description

Lead Field Installation Technician (Remote)

Our client is seeking an experienced and highly motivated Lead Field Installation Technician to join their team on a fully remote basis, overseeing and executing complex installation projects. While the role is remote in terms of initial management and planning, it will involve significant travel to client sites across the UK for hands‑on installation work. This position requires exceptional technical proficiency in mechanical and electrical installations, strong leadership capabilities, and a proactive approach to problem‑solving in diverse environments. You will be responsible for ensuring the quality, efficiency, and safety of all field installations.

Key Responsibilities:

• Lead and coordinate on‑site installation activities for specialized equipment and systems.
• Perform complex mechanical and electrical installations according to technical specifications, blueprints, and schematics.
• Ensure all installations are completed to the highest standards of quality and workmanship.
• Troubleshoot and resolve technical issues encountered during the installation process.
• Manage on‑site logistics, including material handling, tool management, and site safety protocols.
• Conduct pre‑installation site surveys and assessments to identify potential challenges.
• Perform system testing, calibration, and commissioning post‑installation.
• Provide technical guidance and mentorship to junior technicians on site.
• Maintain accurate and detailed installation records, including progress reports and completion documentation.
• Communicate effectively with project managers, clients, and other stakeholders regarding installation status and any issues.
• Adhere strictly to health, safety, and environmental regulations at all times.
• Travel extensively to various project locations as required.

Qualifications:

• Proven experience as a Field Installation Technician or similar role, with a strong emphasis on leading teams.
• Technical qualification (e.g., NVQ, HNC) in a relevant engineering or technical discipline (Mechanical, Electrical, or similar).
• Extensive hands‑on experience with the installation of complex industrial or commercial equipment.
• Proficiency in reading and interpreting technical drawings, schematics, and manuals.
• Strong understanding of mechanical, electrical, and control systems.
• Excellent diagnostic and problem‑solving skills.
• Demonstrated leadership ability and experience managing small teams on site.
• Strong communication and interpersonal skills.
• Ability to work independently and manage time effectively during travel.
• Full UK driving license is essential.
• Willingness and ability to undertake frequent travel and work away from home as needed.
• Commitment to maintaining a safe working environment.

This role offers the flexibility of remote oversight combined with exciting, hands‑on work across diverse project sites. If you are a skilled technician with leadership potential, apply now to join a growing company.

Sr Manager, Technical Support (Remote - UK)

As a Senior Manager in Technical Support, you will lead and mentor a high‑performing, globally distributed team of support engineers, team leaders, and managers, ensuring world‑class technical assistance for complex enterprise SaaS products. You will drive operational excellence, foster a culture of collaboration and continuous learning, and act as a key liaison between customers, product, and engineering teams. This role combines strategic leadership with hands‑on involvement in optimizing support processes, tools, and customer experiences, and is ideal for a dynamic, technically‑savvy leader passionate about cybersecurity and customer success.

Accountabilities:

• Lead, mentor, and develop a team of support professionals, fostering accountability, collaboration, and continuous learning.
• Oversee daily support operations, ensuring coverage, workload balance, and alignment with service‑level agreements (SLAs) and key performance indicators (KPIs).
• Serve as an escalation point for complex technical issues and lead incident, case, and account escalation protocols.
• Collaborate with customers to understand needs, gather feedback, and translate insights into actionable improvements.
• Implement and optimize support processes, tools, and documentation to enhance efficiency and self‑service capabilities.
• Maintain technical expertise in enterprise SaaS products, cybersecurity technologies, and emerging industry trends.
• Partner with Product Management, Engineering, and Customer Success teams to facilitate issue resolution and contribute to product enhancements.
• Participate in strategic planning for the support function, driving initiatives to improve customer experience and product quality.

Requirements:

• Bachelor’s degree in Computer Science, Information Security, or a related technical field, or equivalent experience.
• 4+ years in technical support or support engineering roles with enterprise SaaS products.
• 8+ years in leadership roles managing technical support teams (minimum 30 FTEs), including globally distributed teams.
• Proven experience optimizing ticketing systems (e.g., Zendesk, Salesforce Service Cloud, Jira Service Management) and support tools (e.g., Slack, Confluence, Gainsight).
• Strong analytical, problem‑solving, and troubleshooting skills with the ability to interpret complex data.
• Excellent communication, interpersonal, and presentation skills to convey technical concepts to diverse audiences.
• Customer‑first mindset and proven ability to build strong relationships with stakeholders.
• Flexibility to work varied shifts to meet customer needs and thrive in a dynamic, fast‑paced environment.

Technical Support Specialist (Remote)

Our client is searching for a dedicated and technically proficient Technical Support Specialist to provide exceptional customer service and IT assistance. This is a fully remote position, allowing you to work from the comfort of your own home and support users across the country.

Responsibilities:

• Provide first‑line technical support to users via phone, email, and chat.
• Troubleshoot and resolve hardware, software, and network issues efficiently.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Assist users with account management, password resets, and access issues.
• Document all support requests, resolutions, and technical procedures.
• Escalate complex issues to senior support staff or relevant IT teams when necessary.
• Educate users on best practices for IT security and system usage.
• Contribute to the knowledge base by creating and updating support articles.
• Monitor system performance and identify potential issues proactively.
• Maintain inventory of IT equipment and software licenses.
• Provide feedback to the IT team on common user issues and system improvements.
• Ensure a high level of customer satisfaction through professional and timely support.

Qualifications:

• Proven experience in a technical support or helpdesk role.
• Strong knowledge of operating systems (Windows, macOS) and common software applications.
• Experience with troubleshooting hardware, software, and network connectivity issues.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly.
• Customer‑focused approach with a passion for problem‑solving.
• Ability to work independently and manage time effectively in a remote setting.
• Familiarity with ticketing systems (e.g., Zendesk, ServiceNow).
• Basic understanding of networking principles (TCP/IP, DNS, DHCP).
• CompTIA A+, Network+, or similar certifications are a plus.
• Ability to multitask and handle high volumes of support requests.
• A positive and proactive attitude towards supporting users.

Senior Field Installation Technician - Industrial Equipment (Remote)

Our client, a leader in the manufacturing of specialized industrial machinery, is seeking a highly skilled Senior Field Installation Technician to join their dynamic, fully remote team. This role requires extensive travel to client sites across the UK to install, commission, and service complex equipment. You will be the primary technical point of contact for clients during the installation phase, ensuring that all machinery is set up correctly, operates to specification, and meets the highest standards of safety and performance.

Key Responsibilities:

• Install, commission, and service complex industrial machinery at client sites.
• Interpret technical manuals, blueprints, and schematics for installation and troubleshooting.
• Perform mechanical, electrical, and pneumatic system installations and alignments.
• Diagnose and resolve equipment malfunctions and operational issues in the field.
• Conduct system testing, calibration, and performance verification post‑installation.
• Train customer operators and maintenance staff on equipment usage and basic upkeep.
• Provide timely and accurate reports on installation progress, issues, and resolutions.
• Maintain a high level of customer satisfaction through professionalism and technical expertise.
• Adhere strictly to all safety regulations and company protocols during site visits.
• Manage travel logistics and maintain an organized schedule for site assignments.
• Liaise with the engineering and support departments to address complex technical challenges.

Qualifications:

• HND or equivalent qualification in Mechanical Engineering, Electrical Engineering, or a related technical discipline.
• Minimum of 6 years of experience in installing and servicing industrial equipment.
• Strong mechanical and electrical troubleshooting skills.
• Proficiency in reading and interpreting technical drawings and schematics.
• Experience with industrial automation, PLCs, and control systems is highly desirable.
• Excellent problem‑solving abilities and a practical, hands‑on approach.
• Strong communication and interpersonal skills for client interaction.
• Ability to work independently, manage time effectively, and travel extensively.
• Valid UK driving license and a willingness to undertake frequent travel.
• Commitment to safety and quality standards.

Senior Technical Support Engineer (Remote)

Our client, a rapidly growing technology firm, is seeking a Senior Technical Support Engineer to join their fully remote support team. This role is critical in providing exceptional technical assistance to a diverse customer base, resolving complex issues, and ensuring client satisfaction. The ideal candidate will possess a deep understanding of software, hardware, and network troubleshooting, coupled with excellent problem‑solving and customer service skills. You will be responsible for diagnosing and resolving technical problems, guiding users through step‑by‑step solutions, and escalating issues to appropriate departments when necessary.

Key Responsibilities:

• Provide high‑level technical support to customers via phone, email, and chat.
• Diagnose and resolve complex hardware, software, and network issues.
• Escalate unresolved issues to senior management or development teams with detailed documentation.
• Guide users through troubleshooting procedures and product usage.
• Create and maintain technical documentation, FAQs, and knowledge base articles.
• Identify trends in customer issues and provide feedback to product development teams for improvement.
• Proactively monitor systems and networks for potential problems.
• Assist in the training of junior support staff.
• Contribute to the continuous improvement of support processes and tools.
• Manage and prioritize incoming support requests effectively.

Qualifications:

• Minimum of 5 years of experience in a technical support or helpdesk role, with at least 2 years in a senior capacity.
• In‑depth knowledge of operating systems (Windows, macOS, Linux), networking protocols, and common software applications.
• Experience with CRM and ticketing systems (e.g., Zendesk, ServiceNow).
• Strong analytical and problem‑solving skills.
• Excellent verbal and written communication skills, with the ability to convey technical information clearly.
• Customer‑focused attitude with a passion for helping others.
• Ability to work independently and manage time effectively in a remote environment.
• Relevant IT certifications (e.g., CompTIA A+, Network+, CCNA) are highly desirable.
• Bachelor's degree in Computer Science, Information Technology, or a related field is a plus.

Senior Technical Support Specialist (Remote)

Our client is searching for a highly experienced Senior Technical Support Specialist to join their rapidly growing team. This is a fully remote position, offering flexibility and the opportunity to work from anywhere within the UK. You will be the primary point of contact for clients encountering complex technical issues with the client’s proprietary software and systems. Your role will involve diagnosing, troubleshooting, and resolving issues efficiently and effectively, ensuring minimal disruption to client operations.

Key Responsibilities:

• Provide advanced technical support to clients via phone, email, and chat, diagnosing and resolving complex software and hardware issues.
• Manage and prioritise incoming support tickets, ensuring timely resolution and adherence to service‑level agreements (SLAs).
• Escalate unresolved issues to senior management or development teams, providing detailed diagnostic information.
• Develop and maintain a comprehensive knowledge base of common issues, solutions, and workarounds.
• Create clear and concise documentation, tutorials, and FAQs for end‑users and internal support teams.
• Conduct remote training sessions for clients on product features and best practices.
• Proactively identify potential issues and trends, recommending product improvements and preventative measures.
• Stay current with new technologies and product updates to provide the most effective support.
• Collaborate with product development teams to report bugs and suggest feature enhancements.

Qualifications and Experience:

• Minimum of 5 years of experience in a technical support or helpdesk role, with at least 2 years in a senior or lead capacity.
• Strong understanding of operating systems (Windows, macOS, Linux), network protocols (TCP/IP, DNS, DHCP), and cloud technologies.
• Experience with CRM systems and ticketing software (e.g., Zendesk, Salesforce Service Cloud).
• Excellent problem‑solving and analytical skills, with meticulous attention to detail.
• Exceptional communication and interpersonal skills, with the ability to explain technical concepts to non‑technical users.
• Ability to work independently and manage time effectively in a remote setting.
• Proficiency in troubleshooting web‑based applications, databases, and APIs.
• A proactive and customer‑centric approach to problem‑solving.
• Relevant IT certifications (e.g., CompTIA A+, Network+, ITIL) are a significant advantage.

Lead Technical Support Engineer (Remote)

Our client is seeking a highly skilled and experienced Lead Technical Support Engineer to join their fully remote customer service and helpdesk team. This position is integral to providing exceptional technical assistance to our diverse customer base, ensuring timely and effective resolution of complex issues. You will be responsible for leading a team of technical support specialists, overseeing ticket management, troubleshooting advanced technical problems, and contributing to the continuous improvement of support processes and knowledge bases.

Responsibilities:

• Leading and mentoring a team of technical support engineers.
• Managing and prioritizing incoming support tickets and service requests.
• Troubleshooting complex hardware, software, and network issues.
• Providing advanced technical assistance to customers via various channels (phone, email, chat).
• Developing and maintaining technical documentation, FAQs, and knowledge base articles.
• Identifying trends in support issues and recommending product or process improvements.
• Escalating unresolved issues to appropriate development or engineering teams.
• Ensuring high levels of customer satisfaction through prompt and effective support.
• Contributing to the training and onboarding of new support staff.
• Staying up‑to‑date with product updates and technological advancements.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 years of experience in technical support or IT helpdesk roles, with at least 2 years in a lead or supervisory capacity.
• Proven expertise in troubleshooting operating systems, applications, and network issues.
• Excellent diagnostic and problem‑solving skills.
• Strong written and verbal communication skills, with the ability to explain technical concepts clearly.
• Experience with remote support tools and technologies.
• Ability to work independently and manage multiple priorities in a remote environment.
• Customer‑focused attitude with a passion for delivering excellent service.
• Relevant certifications (e.g., CompTIA A+, Network+, ITIL) are a plus.

Lead Technical Support Specialist (Remote)

Our client, a fast‑growing technology company, is seeking a motivated and experienced Lead Technical Support Specialist to join their fully remote support team. This role is ideal for a technically proficient individual with excellent problem‑solving skills and a passion for assisting customers. You will be responsible for providing advanced technical support to users of our client’s software products, diagnosing and resolving complex issues, and troubleshooting a wide range of technical challenges.

Responsibilities:

• Responding to support tickets, managing escalations, and documenting solutions for a knowledge base.
• Training junior support staff, mentoring them on best practices, and ensuring a high level of service delivery.
• Collaborating with engineering teams to report bugs and suggest feature enhancements.

Key Skills:

• Proficiency with remote support tools, ticketing systems, and cloud‑based collaboration platforms.
• Strong problem‑solving and analytical abilities, with the capacity to think critically under pressure.
• Excellent written and verbal communication skills.
• Experience with the client’s specific software stack is highly desirable.

Join our client's dynamic, distributed team and contribute to their mission of providing outstanding technical assistance.