Lead Convenience Store Operations & Customer Service

Sainsbury's Supermarkets Ltd; Newport; On-site; GBP 25,000 - 31,000; Full time

Job summary

A leading UK supermarket chain is seeking a Customer and Trading Manager for their Newport location. This role involves overseeing daily store operations, managing performance, and ensuring excellent customer service. The ideal candidate has previous line management experience in a fast-paced environment. A competitive salary and benefits including discounts and an annual bonus scheme are offered.

Benefits

10-15% shopping discount after four weeks

Annual bonus scheme

Free food and hot drinks

Generous holiday entitlement

Pension matching contributions

Employee share scheme

Wellbeing support

Colleague networks

Cycle to Work scheme

Special offers on memberships and vouchers

Qualifications

• Experience in a fast-paced, customer-facing environment.
• Ability to deliver and coach excellent customer service.
• Proven track record of operational leadership.

Responsibilities

• Ensure smooth daily operations of the store.
• Manage a team and perform managerial duties.
• Take responsibility for customer service and performance.

Skills

Line management

Brilliant customer service

Performance indicators management

Employee relations management

Operational leadership

Team motivation

KPI success

Job description

A leading UK supermarket chain is seeking a Customer and Trading Manager for their Newport location. This role involves overseeing daily store operations, managing performance, and ensuring excellent customer service. The ideal candidate has previous line management experience in a fast-paced environment. A competitive salary and benefits including discounts and an annual bonus scheme are offered.