Laundry & Wardrobe Manager

Hongkong & Shanghai Hotels Group; City of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A renowned hospitality group in London is seeking an experienced Laundry and Wardrobe Manager to oversee the hotel's linen and laundry services. This role involves managing quality standards, leading a diverse team, and ensuring collaboration with outsourced laundry providers. Candidates should have a strong financial background and at least three years of experience in luxury hotels. The position offers competitive remuneration and benefits.

Benefits

Market-leading remuneration

Service charge

Attractive benefits

Qualifications

• Minimum 3 years' experience as Laundry Manager in luxury hotels.
• Experience managing diverse teams.
• Ability to create revenue streams and execute cost control.

Responsibilities

• Manage the quality and cleanliness of all hotel's linen and uniforms.
• Handle guest laundry requests to high service standards.
• Oversee the relationship with outsourced laundry operators.

Skills

Strong financial acumen

Exceptional problem-solving skills

Organisational skills

Leadership

Job description

The Peninsula London is seeking to hire an experienced Laundry and Wardrobe Manager. Working alongside the Executive Housekeeper, and the Director of Rooms. This role will responsible for the hotel's linen, guest laundry and staff uniforms, working in close collaboration with the outsourced laundry operator, and supporting the Residences with any laundry and linen needs. The Laundry & Wardrobe manager will provide leadership, direction, and support to all laundry employees to develop a highly motivated team who can deliver high sustainable standards of service in all areas.

• An exceptional opportunity to join our high-profile flagship hotel in London
• Market-leading remuneration, service charge, and attractive benefits
• Join our award-winning group, working alongside a highly experienced team

Key accountabilities

• Manage the quality and upkeep of all the hotel's linen, including F&B linen and uniforms. Ensure cleanliness before issuing, and manage any soiled, stained or damaged linen.
• Manage the guest requests for laundry to the highest quality and service standards.
• Manage the hotel's uniforms, its quality, issuance program and inventory.
• Oversee the cleanliness and organisation of all Laundry/ Valet related areas. Implement and ensure the maintenance of the laundry, its policies, and procedures. Ensure safe work practices in liaison with engineering.
• Manage the relationship and the contract with the outsourced laundry company, holding regular meetings with meeting minutes, call to action and follow up, to ensure quality and to minimize discrepancies.
• Create a Laundry Program to assist with generating revenue and minimizing cost.
• Oversee the relationship with contractors, such as chemical suppliers and outsourced laundry companies to ensure quality and cost control where necessary.
• Involved in hiring, developing, motivating, supervising, and coaching a diverse Laundry/Valet Team.

General requirements

• Require minimum 3 years' experience as Laundry Manager within within luxury hotels.
• Strong financial acumen; able to create revenue streams and cost control.
• People leader and trainer having prior experience managing diverse teams.
• Self-starter, with exceptional problem-solving and organisational skills.

We are delighted to receive your CV and will liaise with suitable candidates directly.