Lake District Country Hotels

Visit Lake District; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

A hospitality group in the United Kingdom is hiring Front of House Staff for its hotels in Windermere. The role involves delivering exceptional customer service, taking orders, and maintaining high standards of cleanliness. Ideal candidates will have some experience in hospitality and a passion for creating memorable experiences. This position offers full-time hours at a pay rate of up to £12.40 per hour, along with various employee benefits including discounts and free parking.

Benefits

Company events

Company pension

Discounted or free food

Employee discount

Free parking

On-site parking

Qualifications

• Previous experience in restaurant service or hospitality roles is preferred.
• Knowledge of catering, serving, and food preparation techniques.
• Excellent communication skills and a friendly demeanour.

Responsibilities

• Greet guests warmly and provide attentive service throughout their visit.
• Take food and beverage orders accurately and efficiently.
• Maintain cleanliness and organisation at all times.

Skills

Customer service

Communication skills

Teamwork

Food safety knowledge

Job description

We are seeking enthusiastic and professional Front of House Staff to join our vibrant hospitality teams at Merewood and Briery Wood Country House Hotels, Windermere.

The ideal candidate will deliver exceptional customer service, ensuring a welcoming atmosphere for all guests. This role involves engaging with customers, taking orders, and maintaining the highest standards of food safety and cleanliness. Previous experience in catering, serving, or hospitality is highly desirable, along with a passion for creating memorable dining experiences.

Duties

• Greet guests warmly and provide attentive service throughout their visit
• Take food and beverage orders accurately and efficiently
• Preparing coffee and other beverages
• Serve food and drinks in accordance with health and safety standards
• Prepare for and provide excellent service during weddings and events
• Maintain cleanliness and organisation at all times
• Handle customer enquiries and resolve any issues promptly and professionally
• Collaborate with team members to deliver seamless service during busy periods

Experience

• Previous experience in restaurant service or hospitality roles is preferred
• Knowledge of catering, serving, and food preparation techniques
• Barista experience is advantageous but not essential
• Familiarity with food safety standards and procedures
• Excellent communication skills and a friendly demeanour
• Ability to work efficiently under pressure in a fast-paced environment
• A genuine interest in hospitality and delivering outstanding customer experiences

Job Types: Full-time, Permanent

Pay: Up to £12.40 per hour

Expected hours: 30 – 35 per week

Benefits:

• Company events
• Company pension
• Discounted or free food
• Employee discount
• Free parking
• On-site parking