Keyholder Retail · Castore York Outlet

Castore; York and North Yorkshire; On-site; GBP 40,000 - 60,000; Part time

Job summary

A premium sportswear brand in York and North Yorkshire is seeking a Keyholder to enhance customer experience while achieving daily targets. The selected candidate will play a crucial role in providing exceptional service and promoting brand loyalty in a fast-paced environment, working 8 hours a week on a temporary contract.

Benefits

Competitive salary

Career growth opportunities

Qualifications

• Ability to thrive in a sales targeted environment.
• Capacity to work alone or as part of a team.
• Outstanding written and oral communication skills.
• Desire to use initiative to solve problems.
• Friendly positive attitude.

Responsibilities

• Keyholding and banking responsibilities.
• Greeting and serving customers.
• Acting as an ambassador for the brand.
• Providing excellent customer service.
• Advising and assisting customers.
• Handling complaints or forwarding issues to the manager.
• Conducting customer transactions.
• Replenishing stock on the shelves.
• Assisting with store deliveries.
• Monitoring and reporting on KPIs.
• Identifying opportunities for up selling.

Skills

Sales targeted environment

Teamwork

Communication skills

Problem solving

Positive attitude

Job description

Castore exists for one single reason – to make athletes better. Our ethos is built upon the philosophy of BETTER NEVER STOPS, an ideal deeply infused in our DNA and something we strive to live every single day. We utilise advanced engineering and unique technical fabrics to create the highest quality sportswear in the world for athletes who demand the very best. Designed with a passion for innovation with specialist features to help to optimise athletic performance in all conditions.

The founders’ vision is to build Castore into a brand respected across the globe for a deep and unrelenting commitment to engineering the highest quality sportswear in the world, with no stone left unturned in its search for innovation and performance enhancement.

The sportswear market has been dominated by a small clique of mass‑market brands and the vision is for Castore to be a premium alternative to these, the natural brand of choice for discerning athletes who demand the very best.

The Role

A Keyholder is a very important role within our stores, you will be given the opportunity to be part of a hard working team, working closely with premium product, customers and achieving daily targets.

We want our customers to step into store and feel the ‘Castore experience It’s your job to inform all customers about our products and drive the force behind service and selling within our stores.

We're recruiting for a Keyholder on a 8‑hour per week temporary contract

Responsibilities

• Keyholding and banking responsibilities
• Greeting and serving customers as they enter the store.
• Acting as an ambassador for our Castore brand.
• Always provide excellent customer service.
• Advising and assisting customers.
• Handling complaints or forwarding serious issues to the manager on duty.
• Conducting customer transactions.
• Replenishing the supply of stock on the shelves.
• Assisting with store deliveries.
• Replenishment of the store.
• Monitor and report on KPIs regularly, e.g. Order in store, E‑receipts.
• Identify opportunities for up selling products and add‑on sales.

Skills & Qualities

• The ability to thrive in a sales targeted environment.
• The capacity to work alone or as part of a team.
• Outstanding written and oral communication skills.
• A desire to use your initiative to solve problems.
• Friendly positive attitude.

What We Offer

• Competitive salary
• A chance to build a career with a fast paced, high growth brand