Key Opinion Leader Manager

Smith & Nephew; Manchester; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A global medical technology company is seeking a Customer Engagement Manager in Manchester. This role requires expertise in marketing, project management, and customer relations to develop a KOL strategy. The ideal candidate should have experience in the medical or healthcare industry, strong communication skills, and a proven ability to engage effectively with stakeholders. This position offers flexible working arrangements, generous benefits, and a culture of collaboration and care.

Benefits

Generous annual bonus

Private health and dental plans

Flexible vacation and time off

Discounts on gyms and fitness clubs

Salary sacrifice bicycle and car schemes

Qualifications

• Proven ability to design and deliver impactful engagement strategies.
• Strong project management skills across multiple functions.
• Ability to engage confidently with stakeholders at all levels.

Responsibilities

• Lead the development of a KOL engagement strategy across the UK.
• Map and nurture relationships with influential healthcare professionals.
• Create structured engagement plans to drive evidence-led advocacy.

Skills

Project Management

Communication Skills

Negotiation Skills

Marketing Mindset

Customer Facing Experience

Creativity

Analytical Thinking

Education

Experience in Medical Devices or Healthcare

Job description

Customer Engagement Manager page is loaded## Customer Engagement Managerlocations: UK - Field: UK - Manchester: UK - Hull GBU Office: UK - Watfordtime type: Full timeposted on: Posted Todayjob requisition id: R86960**Life. Unlimited.** At Smith+Nephew we design and manufacture technology that takes the limits off living.We’re investing in the future of surgical intervention and post-operative therapy, and this is your opportunity to be part of something truly impactful. We are looking for a **Customer Engagement Manager** to join our UK based team, covering the UKINOR. This is not a traditional marketing role, it’s about blending marketing, project management, and customer facing expertise to create meaningful engagement with customers and key opinion leaders. If you thrive on collaboration and influencing change, this is the role for you.You will lead the development and execution of a cross-functional Key Opinion Leader (KOL) strategy across the UK. Your work will involve mapping and nurturing relationships with influential healthcare professionals, creating structured engagement plans, and ensuring evidence-led advocacy drives policy and practice. You will collaborate closely with Marketing, Medical Education, Market Access, and Sales to turn strategy into action, supporting sustainable growth and advancing our market presence.Success means becoming a trusted partner to healthcare leaders and a catalyst for change. You will need:* A marketing mindset with proven ability to design and deliver impactful engagement strategies* Strong project management skills and experience working with internal stakeholders across multiple functions* Excellent communication and negotiation skills to engage confidently with stakeholders at all levels* Customer facing experience is a must, the role is primarily marketing-focused, requiring creativity and analytical thinking.* Previous experience within the medical devices or healthcare industry is required, with orthopaedics being ideal; surgical backgrounds are also a bonus!**You. Unlimited.** We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve. **Inclusion and Belonging**: Committed to welcoming, celebrating and thriving on inclusion and belonging. Learn more about our Employee Inclusion Groups on our website (www.smith-nephew.com) **Your Future:** Generous annual bonus and pension schemes, Save As You Earn share options. **Work/Life Balance:** Flexible vacation and time off, paid holidays and paid volunteering hours, so we can give back to our communities. **Your Wellbeing:** Private health and dental plans, healthcare cash plans, income protection, life assurance and much more. **Flexibility:** Hybrid working model (for most professional roles). **Training:** Hands-on, team-customised, mentorship. **Extra Perks:** Discounts on gyms and fitness clubs, salary sacrifice bicycle and car schemes and many other employee discounts. **Sales/Field Based roles:** Choose between a company car or a generous cash car allowance.#LI-remote #LI-BM2Stay connected by joining our .We're more than just a company - we're a community! Follow us on to see how we support and empower our employees and patients every day. Check us out on for a glimpse behind the scenes and a sneak peek into **You. Unlimited.**, life, culture, and benefits at S+N.Explore our and learn more about our mission, our team, and the opportunities we offer.Smith+Nephew is a global medical technology company. We design and manufacture technology that takes the limits off living. We support healthcare professionals to return their patients to health and mobility, helping them to perform at their fullest potential.From our first employee and founder, T.J. Smith, to our team today, it’s our people who make Smith+Nephew a unique place. Yes, we love to innovate and develop exciting technologies, and we offer competitive salaries and progressive benefits. But it’s our culture - of Care, Collaboration and Courage - that really sets us apart. Through a spirit of ownership and can-do attitude we work together to win. We’re a company of people who care about each other, about our customers and their patients, and about our communities. Together, we fulfill our shared purpose of Life Unlimited.