Job File Coordinator

IICRC; Norwich; On-site; GBP 40,000 - 60,000; Full time

Job summary

A restoration franchise in Norwich is seeking a full-time Job File Coordinator to ensure smooth communication between customers and operational teams. Key responsibilities include receiving lead calls, addressing customer inquiries, and maintaining job file documentation. Ideal candidates will possess strong customer service and administrative skills, along with proficiency in digital tools. The position offers a pay rate of $21.00 - $23.00 per hour, with normal working hours from 8:00 a.m. to 5:00 p.m., Monday to Friday.

Benefits

401(k)

Health insurance

Paid time off

Opportunity for advancement

Professional development

Competitive salary

Qualifications

• Exceptional customer service skills and strong administrative abilities are required.
• Proficiency in using various digital tools and technologies to complete job tasks efficiently.
• Experience in the restoration, construction, or insurance industry is a plus.

Responsibilities

• Promptly receive and enter lead calls and job referrals into the system.
• Provide exceptional customer service by addressing inquiries and resolving issues.
• Collaborate with teams to coordinate the reconstruction schedule.

Skills

Customer service

Administrative skills

Verbal communication

Written communication

Use of digital tools

Education

High school diploma/GED

Job description

Benefits

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Profit sharing
• Vision insurance
• Competitive compensation
• Superior benefits
• Career progression
• Professional development
• And more!

Job File Coordinator

Servpro of Norwich/Windham County is hiring a Job File Coordinator! She/He will play a crucial role in our franchise, ensuring seamless communication between our customers and our operational teams. This position involves performing various administrative tasks related to customer calls, job management, scheduling, and customer satisfaction. Additionally, the Job File Coordinator is responsible for maintaining a high level of customer service and assisting with general office duties.

Primary Responsibilities

• Promptly receive and enter lead calls and job referrals into the system, ensuring accuracy and completeness.
• Provide exceptional customer service by addressing inquiries, resolving issues, and maintaining a friendly and professional demeanor when interacting with customers.
• Handle general phone calls and ensuring a positive and welcoming experience.
• Efficiently dispatch and track lead calls and job referrals to appropriate operational teams, ensuring timely response and resolution.
• Regularly review and analyze the Work in Progress (WIP) board to identify trends, bottlenecks, or areas for improvement in the dispatching process.
• Collaborate with teams to coordinate the reconstruction schedule, ensuring efficient resource allocation and timely job completion.
• Assist with job file documentation, communications, and subcontractor activities.
• Support Reconstruction and Mitigation Team as needed.
• Perform other job-related duties as assigned.

Education and Experience Requirements

• High school diploma/GED is required.
• Previous office experience preferred.
• Exceptional customer service skills, strong administrative abilities, and excellent verbal and written communication skills required.
• Proficiency in using various digital tools and technologies to complete job tasks efficiently.
• Experience in the restoration, construction, or insurance industry is a plus.

Physical and Work Environment Requirements

This is a largely sedentary role in an office environment. However, some filing may be required. This could require the ability to lift files, open filing cabinets, and bend or stand on a step stool as necessary.

Normal Working Hours, Additional Working Hours, and Travel Requirements

This is a full-time position, working hours varying between 8:00 a.m. and 5:00 p.m., Monday–Friday. This position may require longer hours and some flexibility in hours may be needed depending upon business needs.

Schedule

• 8 hour shift

Work Location: In person

Job Type: Full-time

Pay: $21.00 - $23.00 per hour