Jo Malone London - Stylist - JLP Chelmsford - 22.5hrs p/w

The Estee Lauder Companies Inc.; Chelmsford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading beauty company in Chelmsford seeks a Stylist to deliver exceptional customer service and host creative events. The ideal candidate is warm, friendly, and can provide personalized service. Responsibilities include maximizing sales, maintaining store standards, and supporting in-store events. This full-time role offers an engaging environment that promotes personal and professional growth.

Qualifications

• Warm, kind, and friendly personality with a passion for service.
• Ability to provide inspirational, authentic, and personalized customer service.
• Capable of working retail hours in a fast-paced environment.

Responsibilities

• Deliver exceptional customer service.
• Maximize sales performance and productivity.
• Maintain high VM standards and a clean work environment.

Skills

Exceptional customer service

Creative event hosting

Adaptable and versatile

Collaborative relationships

Job description

Jo Malone London – Stylist – JLP Chelmsford – 22.5 hrs p/w

At Jo Malone London, bringing the brand’s generosity to life within our boutiques through exceptional customer service is paramount. Fragrant fun, curiosity and kindness are key.

In this role you will be the host with the most, entertaining visitors from across the globe and showcasing The World of Jo Malone London™ to our customers, global colleagues, and corporate clients and media contacts. Creativity is our daily focus, from signature hand‑and‑arm massages to hosting wedding consultations, from floral crowns to graffiti artists, chocolate tasting and cocktail master classes – our services and events are the talk of the town.

The primary responsibility is to provide outstanding customer service to each customer and to deliver on service goals. Other responsibilities include maintaining the store environment, operations, assisting with opening and closing of the boutique and housekeeping duties. The stylist will understand their individual sales and service goals.

Responsibilities and Tasks

• Deliver exceptional customer service
• Maximise sales performance and productivity
• Build collaborative relationships with your colleagues
• Support the execution of in‑store events
• Stay aware of stock and inventory
• Maintain high VM standards and a clean work environment
• Be aware of competitor activity and drive an omni‑channel approach
• Adhere to brand grooming guidelines
• Maintain the high standard of housekeeping

Qualifications

• The ideal candidate will be warm, kind and friendly, love to help with a ‘can‑do’ attitude. Will have a passion for service and storytelling whilst being adaptable and versatile, gracious, intelligent, smart and have a groomed, clean and crisp image.
• Ability to provide inspirational, authentic and personalised customer service.
• Ability to work retail hours including days, nights, weekends and special events in a fast‑paced work environment.
• Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview.

Our Brand

The Employee Promise: Our values are trust, respect and humour and we apply these to everything we do for the benefit of each individual and the company. At Jo Malone London your continued development is deeply invested in: you will inevitably become a fragrance connoisseur, awakening the most underplayed of the senses and seeing the world in high definition. Our unique culture of kindness and creativity means not only a happy working environment where friendships are made, but also a supportive and stimulating one where careers are built.

Seniority level

Not Applicable

Employment type

Full‑time

Job function

Design, Art/Creative, and Information Technology

Industries

Personal Care Product Manufacturing