Jewellery Retail Assistant - Part Time

Benchpeg Limited; Greater London; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading bespoke jewellery company in Greater London seeks a Jewellery Retail Assistant to enhance customer consultation experiences. The ideal candidate will have prior fine jewellery experience and will assist in various sales-related activities. Responsibilities include welcoming customers, conducting consultations, and supporting the sales team. This position offers significant growth potential, leading to a career as a Design Consultant within 12-24 months.

Qualifications

• Experience in fine jewellery is a must.
• Experience in customer-centric roles is preferred.

Responsibilities

• Welcome customers warmly to the store.
• Assist in qualifying walk-in customers.
• Conduct wedding-ring consultations.
• Educate customers on products and services.

Skills

Customer service

Knowledge of fine jewellery

Communication skills

Job description

Supporting the work of the Jeweller since 2006

Taylor & Hart is an e-commerce bespoke jeweller specialising in engagement rings and wedding rings. We offer customers the opportunity to create a high-quality custom engagement ring or jewellery piece through a seamless process, delivering an exceptional customer experience (as shown by thousands of 5-star customer reviews).

With a store in Covent Garden in London and a showroom in New York, we attract customers to our in‑person consultation experience.

We’re now looking for someone with aspirations in developing their sales capabilities in bespoke jewellery by growing their way in the business.

Role

A Taylor & Hart Jewellery Retail Assistant is the face of the company, providing customers with an industry-leading consultation experience. They rapidly build their knowledge in 3D design, jewellery, diamonds, gemstones, and the company’s processes and policies by assisting the sales team.

While the role will have customer interactions in after-care, walk‑ins, wedding‑ring consultations (and when ready, engagement‑ring consultations), the main responsibility is to help the wider sales and retail teams. There is no individual sales target, and the longer‑term goal is to be on track to become a full Design Consultant within 12-24 months.

Main Responsibilities

• Warmly invite and welcome customers to Taylor & Hart’s store
• Assist in qualifying walk‑in customers
• Work with the wider team on visual merchandising implementation
• Conduct wedding‑ring (and eventually engagement‑ring) consultations
• Ensure all products are displayed correctly in line with guidelines
• Successfully process sales in store efficiently and smoothly
• Assist with any aftercare services, from booking to handling face‑to‑face aftercare bookings
• Assist in the opening and closing procedure and frequent shop‑floor walks during the day
• Follow all store policies and procedures
• Have an understanding of loss prevention and health and safety procedures
• When asked for, provide support to the wider sales team
• Phone customers to confirm their attendance the day and for the following day (if not already confirmed)
• Inspire excitement with every customer, taking them confidently through the Taylor & Hart journey, ensuring each customer becomes a brand ambassador
• Inspire customers and ask open questions to make them feel comfortable and understand their needs
• Educate customers on our products and services, and be able to answer any questions on our brand and policies
• Collaborate with the wider sales team to ensure every aspect of a product is carefully considered for each customer
• Comfortably navigate around key systems
• Work with precision to ensure all information is complete, accurate and company policies are followed to enable a greater contribution to continued company growth

Required Experience

• Experience in fine jewellery a must
• Ideally with experience in customer‑centric roles (retail orli>

To Apply

Please send us your covering letter and CV using the application form below.