IT Support Technician Apprentice

Rosmerta Technologies Limited; United Kingdom; On-site; GBP 20,000 - 24,000; Full time

Job summary

A UK-based healthcare organisation is seeking an IT apprentice to join their Compliance team. This role is perfect for someone starting their IT career who enjoys problem-solving and assisting users. You will provide first-line support, handle device management, and learn valuable IT skills. The position offers a competitive salary and the chance to positively impact patient care by supporting the technology that underpins services. Join a diverse team dedicated to making a difference.

Benefits

Competitive salary package

Formal training

Hands-on experience

Qualifications

• Ability to provide first-line IT support via various channels.
• Basic understanding of IT policies, security, and data protection.
• Interest in learning about networking and device management.

Responsibilities

• Provide first-line IT support to users via desk-side, phone, and email.
• Log, prioritise, and resolve IT issues using a ticketing system.
• Set up and maintain laptops, desktops, mobile devices, and peripherals.

Skills

Problem-solving

Communication with non-technical users

IT support

Tools

Microsoft 365

Active Directory

Windows

Job description

About the role

Havens Hospices is looking for an apprentice to join our IT & Compliance team. This role is ideal for someone starting their career in IT who enjoys problem‑solving, helping people, and learning how technology supports an organisation day to day. You’ll gain hands‑on experience while working towards a recognised IT apprenticeship qualification, supported by experienced colleagues and formal training. Serving as the first point of contact for all end user IT support requirements within Havens Hospices, you will work to resolve or escape their technical issues in a prompt and professional manner.

At Havens Hospices, we care for children, young people and adults with complex or incurable conditions. Our specialist Care Teams can support them and their families living throughout illness, death and bereavement in the comfort of their own home and through our hospice services, Fair Havens and Little Havens. Working at Havens Hospices allows you to give the gift of time to patients and families, creating memories. Although you may not be giving direct care to our patients, your contribution will have an immediate effect on our care services.

In return for your expertise and passion, you will receive a competitive salary package, and most of all, by making the most of every day you work at Havens Hospices you’ll be helping us continue Making every day count for those who need us most. At Havens Hospices we are committed to safeguarding and promoting the welfare of our employees and patients and expect all colleagues to share this commitment. We value diversity and welcome applications from all sections of the community.

Responsibilities

• Provide first-line IT support to users via desk‑side, phone, and email.
• Log, prioritise, and resolve IT issues using a ticketing system.
• Set up and maintain laptops, desktops, mobile devices, and peripherals.
• Assist with user account management (e.g. Microsoft 365 / Active Directory / Entra ID).
• Support common software such as Windows, Microsoft 365, Teams, Outlook.
• Help maintain IT documentation and asset registers.
• Escalate complex issues to senior IT staff when required.
• Follow IT policies, security procedures, and data protection requirements.
• Learn and assist with basic networking, security, and device management tasks.
• Provide friendly, clear communication to non‑technical users.