IT Support Technician

Naomi House; Sutton; On-site; GBP 24,000 - 30,000; Full time

Job summary

A charitable organization in the UK is seeking an enthusiastic IT Support Technician to join their IT Team. This role involves providing first and second line support, ensuring colleagues stay connected and supported. Candidates should have relevant IT qualifications or experience, strong customer service skills, and proficiency in Windows technologies. The position offers a comprehensive benefits package and supports a diverse workplace environment.

Benefits

Flexible working options

28 days holiday plus Public Bank Holidays

Group pension scheme

Life assurance

Qualifications

• A-Level education (or equivalent) plus an IT qualification or relevant professional experience.
• Strong customer service ethos with a high sense of ownership.
• Previous experience in an IT support/helpdesk role.
• Full UK driving licence required.
• Confident troubleshooting and problem-solving skills.

Responsibilities

• Acting as the first point of contact for IT issues.
• Providing deskside and remote support across the Trust.
• Managing IT tickets from start to resolution.
• Supporting the implementation of new IT solutions.

Skills

Customer service ethos

Troubleshooting skills

Problem-solving

Experience with Windows, Android and iOS

Knowledge of Active Directory

Familiarity with Office 365

Education

A-Level education or equivalent

IT qualification or relevant professional experience

Tools

Ticketing systems

Asset management systems

Job description

IT Support Technician

Application Deadline: 26 February 2026

Department: IT

Employment Type: Permanent - Full Time

Location: Sutton Scotney

Compensation: £29,400 / year

Description

Are you passionate about delivering brilliant IT support that really makes a difference? Do you want to be part of a supportive, purpose-driven organisation embracing new technologies?

We’re looking for an enthusiastic IT Support Technician to join our dedicated IT Team and help keep our colleagues connected, secure and working at their best. As a key member of our IT Support Team, you will provide first and second line support for all Trust‑wide IT needs. You’ll be the friendly, knowledgeable first contact for staff, helping resolve issues quickly and professionally—whether deskside, remotely, or out at one of our locations.

You’ll ensure our systems run smoothly day‑to‑day, contribute to ongoing improvement projects, and support the roll‑out of new technologies across the organisation. This role is vital in enabling our teams to deliver outstanding services to the children, young adults, and families we support.

Key Responsibilities

• Acting as the first point of contact for IT issues, delivering exceptional customer service
• Providing deskside and remote support across the Trust
• Managing IT tickets from start to resolution, keeping users updated throughout
• Escalating and liaising with third‑party suppliers where needed
• Supporting the implementation of new IT solutions
• Creating, updating and maintaining technical documentation
• Delivering clear, accessible technical guidance to end users

Skills, Knowledge and Expertise

Essential

• A‑Level education (or equivalent) plus an IT qualification or relevant professional experience
• Strong customer service ethos with a high sense of ownership
• Previous experience in an IT support/helpdesk role
• Full UK driving licence (occasional travel to shops and Trust locations required)
• Confident troubleshooting and problem-solving
• Experience using ticketing and asset management systems
• Knowledge of Windows, Android and iOS devices
• Experience with Active Directory and Office 365 administration

Desirable

• Knowledge of backup technologies
• Understanding of security tools (AV, encryption, email security)
• Wi‑Fi and networking experience
• Exposure to POS systems
• Experience with MDM solutions
• Understanding of VoIP systems
• PowerShell and automation skills

We’re committed to creating an environment where colleagues feel valued, supported, and inspired.

ASPIRE to be:

Agile – Supportive – Proud – Inclusive – Responsive – Encouraging

These values shape how we work, how we support each other, and how we deliver our mission.

Benefits

We offer a comprehensive benefits package which includes flexible working options, 28‑days holiday FTE, plus Public Bank Holidays, group pension scheme, life assurance, HSF Health cash plan, blue light discount and opportunities for professional development and growth and working in a supportive and collaborative work environment.

Successful applicants will be required to apply for an Enhanced check from the Disclosure and Barring Service (formerly Criminal Records Bureau) and asked to provide satisfactory references covering the last 5 years.

The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.

Naomi House & Jacksplace are an Equal Opportunities employer and committed to creating a diverse and inclusive workplace. We welcome applications from all backgrounds and strive to support candidates with additional needs during the interview process. If you require any accommodations or adjustments, please let us know, and we will work with you to ensure a fair and accessible recruitment experience.

We reserve the right to close this vacancy earlier than the advertised date once sufficient suitable applications have been received.

Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.