IT Support Technician

ISC group; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading educational institution in Manchester is seeking an experienced IT Support Technician to enhance its IT services. The ideal candidate will provide first line technical support to staff and students, ensuring the smooth operation of IT systems. Applicants should have experience with Windows 10/11 and Microsoft Office. The role offers opportunities for professional development and training, along with a commitment to delivering high-quality IT support in a progressive educational environment.

Benefits

Fully funded technical training

Ongoing professional development

Clear opportunities for progression

Qualifications

• Experience in providing first line technical support.
• Ability to install, configure, and maintain hardware and software.
• Skill in supporting network operations and diagnosing issues.

Responsibilities

• Provide timely and effective helpdesk support.
• Assist users with technical queries and offer basic training.
• Help maintain system security and efficiency.

Skills

Customer service orientation

Technical support

Windows 10/11 experience

Microsoft Office proficiency

Job description

IT Support Technician

Full time • Permanent • 37.5 hours per week (Monday–Friday, 8am–4pm)

The Department

Bury Grammar School is proud of its well established and continually evolving IT infrastructure, supporting staff and pupils across several sites connected by high speed fibre. We operate a unified Microsoft environment with a single domain, providing secure access to personal and shared resources both on site and remotely. As a Microsoft school, all pupils use a Microsoft device and staff benefit from a modern, well managed Office 365 ecosystem.

Our IT Services Team is outward looking, ambitious, and committed to delivering a high quality, reliable service that enables exceptional teaching and learning.

The Role

We are seeking an experienced and customer focused IT Support Technician to join our high performing team. Working under the guidance of the two Deputy Heads of IT, you will provide first line technical support to staff and pupils and contribute to the smooth running of our IT systems.

Your responsibilities will include:

• Providing timely and effective helpdesk support
• Installing, configuring, and maintaining hardware and software
• Supporting network operations and diagnosing issues (including peripheral equipment)
• Assisting users with technical queries and offering basic training where required
• Helping to maintain system security, integrity, and efficiency

Experience with Windows 10/11, Microsoft Office, and common classroom technologies is desirable, as is the ability to work collaboratively and provide excellent customer service.

This is a full year position, and the post holder will be expected to work during school holidays.

Training, Development & Progression

We are committed to investing in the growth and development of our staff. As part of this role, you will have access to:

• Fully funded technical training and industry recognised qualifications
• Ongoing professional development and mentoring within the IT team
• Clear opportunities for progression, with support to take on more advanced responsibilities as your skills develop

These opportunities are ideal for individuals who are keen to build on their existing experience and continue developing their technical capabilities within a modern educational environment.

How to Apply

For full details of the role, employee benefits, and working at Bury Grammar School, please refer to the Job Application Pack.

Please note that, in line with our Safer Recruitment Policy, applications must be made using the School Application Form, which must be completed in full. We do not accept CVs. We reserve the right to close the application early should we receive a high volume of suitable applications.