IT Support Specialist (Hybrid, Training & Growth)

Trusted Technology Partnership; United Kingdom; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading IT support company in the United Kingdom is seeking an enthusiastic IT Support professional to take customer calls and resolve technical issues. This full-time role offers a salary starting at £25,077 plus benefits, including ongoing training, profit share, and hybrid working arrangements. Ideal candidates will possess strong problem-solving skills and a commitment to excellent customer service. Join a friendly and supportive team dedicated to IT excellence!

Benefits

Ongoing training and support

Role-specific training through Microsoft Learn

Company Profit Share

22 days annual leave plus bank holidays

Birthday as additional paid leave

Company sick pay policy

Pension Scheme

Private Medical Insurance

Free Parking

Progression opportunities

Qualifications

• Strong enthusiasm for IT and customer service.
• Willingness to develop troubleshooting skills.
• Ability to use remote support tools effectively.

Responsibilities

• Take calls from customers and resolve IT issues.
• Serve as the first point of contact for customers.
• Keep customers updated throughout the incident life cycle.

Skills

Enthusiasm for IT

Troubleshooting

Problem-solving

Customer service

Job description

A leading IT support company in the United Kingdom is seeking an enthusiastic IT Support professional to take customer calls and resolve technical issues. This full-time role offers a salary starting at £25,077 plus benefits, including ongoing training, profit share, and hybrid working arrangements. Ideal candidates will possess strong problem-solving skills and a commitment to excellent customer service. Join a friendly and supportive team dedicated to IT excellence!