IT Support Analyst

MPS; City of London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A global leader in theatrical content distribution seeks an IT Support Analyst to deliver high-quality technical support across a hybrid environment. You will manage desktops, laptops, and critical applications, ensuring user productivity. With proven experience in technical support and strong problem-solving skills, you will act as the first point of contact for technical issues. Benefits include annual leave, tax-free bonuses, and cinema perks.

Benefits

Employee Ownership Trust tax-free bonus

25 days' Annual Leave

Enhanced Parental Leave

Volunteering Day off

Cinema perks

Qualifications

• Proven experience in IT desktop support or a similar technical support role.
• Hands-on experience supporting Windows and macOS operating systems.
• Familiar with ticketing systems.

Responsibilities

• Deliver high-quality technical support to end users across a hybrid environment.
• Ensure smooth operation of desktops, laptops, and core business applications.
• Act as the first point of contact for technical issues.

Skills

IT desktop support experience

Windows operating system

macOS operating system

Problem-solving skills

Communication skills

Customer-focused approach

Adaptability

Education

CompTIA A+ certification

Microsoft Certified: Modern Desktop Administrator Associate

CompTIA Network+ certification

Tools

Jira

ServiceNow

Microsoft Office Suite

Job description

Drive global film delivery. Elevate the cinema experience.

Join MPS as an IT Support Analystandberesponsible for delivering high-quality technical support to end users across a hybrid environment.

What You’ll Do:

The IT Support Analyst is responsible for delivering high-quality technical support to end users across a hybrid environment, ensuring the smooth operation of desktops, laptops, and core business applications. This role is critical in maintaining user productivity by resolving incidents promptly, managing user accounts and access, and supporting connectivity and security tools.

Working closely with infrastructure and systems teams, the Desktop Support Specialist acts as the first point of contact for technical issues, providing hands‑on troubleshooting and remote assistance while contributing to continuous improvement initiatives and occasional project work.

What You’ll Bring:

Experience

• Proven experience in IT desktop support or a similar technical support role within a corporate environment.
• Hands‑on experience supporting both Windows and macOS operating systems.
• Exposure to hybrid working environments and remote support tools.
• Familiarity with ticketing systems (e.g., Jira, ServiceNow).

Competencies and Personal Attributes

• Excellent problem‑solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Customer‑focused with a proactive approach to issue resolution.
• Adaptable and willing to learn new technologies.

Why MPS?

Be part of a global leader in theatrical content distribution. We’re innovative, collaborative, and passionate about delivering the best possible experience to cinemas and audiences worldwide

As an IT Support Analyst, you'll be a key representative of MPS, embodying our values and delivering excellence every step of the way. Here’s what sets you apart:

• Brand Ambassador: You represent MPS with professionalism, warmth, and purpose—bringing a human touch to everything you do.
• Exceptional Communicator: Clear, confident, and articulate across written and verbal channels.
• Customer-Centric: You go the extra mile to deliver outstanding service, with a meticulous eye for detail.
• Organised Multitasker: You thrive in fast-paced environments, managing multiple priorities with precision.
• Time-Smart: You know how to prioritise and deliver on time—every time.
• Adaptable & Calm Under Pressure: You stay cool, flexible, and focused when things shift or escalated.
• Solution-Oriented: Quick to spot issues and quicker to resolve them with practical, thoughtful solutions.
• Strong Interpersonal Skills: You build trust with clients, partners, and teams, and you’re a great listener.
• Discreet & Reliable: Trusted with confidential information and always act with integrity.
• Tech-Savvy: Proficient with modern office tools and systems, including Microsoft Office Suite—especially advanced Excel.
• Industry Knowledge: Deep understanding of electronic content delivery and hard drive replication within the theatrical distribution space.
• Detail-Driven: You care about accuracy—nothing slips through the cracks.
• Culturally Aware: You bring inclusivity and empathy to your global interactions.
• Positive & Proactive: A team player who’s motivated to make a meaningful impact.
• Strong Communication Skills: Able to convey technical and operational information clearly to both technical and non‑technical audiences.

Qualifications/Experience

• Relevant IT qualification or equivalent experience (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate).
• Networking fundamentals certification (e.g., CompTIA Network+) is advantageous.

Benefits

• Access to EOT (Employee Ownership Trust) tax‑free bonus
• 25 days' Annual Leave
• Enhanced Parental Leave
• Enhanced Sick Leave
• Retention recognition - extra perks at key milestones: from increased employer pension to private medical care
• Birthday or work anniversary day off on us
• Cinema perks, including access to premieres and special screenings
• Rental Housing Deposit Support
• Access to hybrid and remote working arrangements
• Volunteering Day off