IT Service Manager

CQC report on Now Healthcare Group; Greater London; Hybrid; GBP 42,000 - 48,000; Full time

Job summary

A leading health services organization is seeking an experienced IT Service Manager to oversee IT changes in their Digital directorate. The successful candidate will ensure the smooth delivery of vital digital services, coordinate with teams, and enhance change management processes. The role is home-based with a full-time contract for 12 months. The position offers a salary range of £42,044 to £47,900, along with a generous benefits package including annual leave, training opportunities, and NHS pension scheme.

Benefits

27 days annual leave, rising to 32.5

Training and development opportunities

Wellbeing initiatives

NHS pension scheme

Discount schemes

Qualifications

• Experience managing IT change with recognized frameworks.
• Experience supporting or managing major IT incidents.
• Ability to produce clear guidance and documentation.

Responsibilities

• Manage IT change end to end while balancing risk and quality.
• Coordinate with teams and stakeholders for smooth delivery.
• Review change management processes for improvements.

Skills

IT change management

Incident handling

Clear communication

Job description

Grade B: £42,044 (National) £47,900 (London – for London office based or homebased workers within the boundary of the M25) – There is also an additional homeworking allowance of £600 per annum for those working from home. For part time roles – please note this will be pro rata.

Contracted Hours: Full-time 37 hours per week. Flexible working patterns will be considered
Contract Type: 12 Months Secondment Opportunity
Location: Home based
Closing Date: Wednesday January 28 @11:59pm

Make a difference

Every role at CQC contributes to our mission, if you’re looking for a new role in the Digital directorate that gives a true sense of meaning and purpose then you’ve found it!

As an IT Service Manager, you’ll help make sure vital digital services change safely and smoothly, so health and care services people rely on are always there when needed.

Picture this

You’re at the centre of change, working with digital teams and partners to plan, guide and land IT changes that support CQC’s work without disruption. Your role helps people feel confident, informed and ready when new services go live.

• As an IT Service Manager in the Digital directorate, you might have led the planning and approval of multiple service changes, making sure risks were understood and services moved into live smoothly.
• As an IT Service Manager in the Digital directorate, you could have supported major incidents by coordinating teams and suppliers to restore services quickly and safely.

The role

You’llwork closely with others to deliver shared outcomes. In this role,you’ll:

• Manage IT change end to end: Plan, schedule and control changes so IT services move safely into live, balancing risk, quality and business needs.
• Coordinate people and partners: Work with digital teams, suppliers and stakeholders to agree change windows, share clear information and support smooth delivery.
• Improve how change works: Review how change is managed, use data and feedback to make improvements, and help embed good practice across CQC.

Show us

We will be looking for specific skills, knowledge and experience in your application form:

• Experience managing IT change: Practical experience planning, assessing and governing IT service changes using recognised change or service management frameworks.
• Incident and risk handling: Experience supporting or managing major IT incidents or problems, including assessing risk and taking clear, timely action.
• Clear communication and documentation: Experience producing clear guidance, reports or dashboards and sharing information with a range of colleagues and suppliers.

Note for internal candidates

This is a secondment/fixed term opportunity. Please read the recruitment and selection policy section on secondments. You must discuss your application with your line manager before applying.

To progress your application, you’ll need to provide evidence of your right to work in the UK. Without valid right to work you won’t be eligible for the role.

We are unable to offer sponsorship for this role.

Someroles may also be subject to a satisfactory DBS check.

Next steps

If you apply, you’ll need to create a profile and complete an online application form. Your application will be completely anonymous. Please see our information for applicants for more details on the process. Weotech? We contact every applicant to let them know the outcome of their application, so you will hear from us whether or not you are shortlisted.

You can read the full details of the role in the Job Description. If you’d like an informal chat about the role contact – Amanda Coughlan ; Senior IT Service Manager; [e-mail] . For general enquiries, please email [e-mail].

The Benefits

We offer a wide range of benefits, including:

• Annual leave starting at 27 days per year, rising to 32.5 daysRegistration? Wait: 32.5 days with service, plus bank holidays (usually 8 days per year).
• Training and development opportunities.
• Wellbeing initiatives, such as gym discounts and meditation.
• NHS pension scheme, with around 14% employer contribution.
• Discount schemes (including eligibility for a Blue Light card, at a cost of £4.99 and valid for 2 years), reward vouchers, car leasing and more!

Please see our benefits page for the full list.

Equity for all

We know job descriptions can feel intimidating. Research shows they can cause some people to doubt whether they’re a good fit. This happens more often to people from underrepresented groupsుకున్నారు (e.g. ethnic minority backgrounds).

If this role interests you, we encourage you to apply. Your unique perspective, skills, and experience could be exactly what we need.

We want every candidate to feel supported and able to do their best. If you need adjustments to our process, we’ll work with you to remove any barriers. Visit our accessibility page for more on this. If you’d like to chat, please contact [e-mail]. Please note, if youb previously informed us of adjustments you need for interview or within your role these are not carried over and must be discussed for each individual application you make.

We promote a workplace where fairness, respect and inclusion are a priority. Diverse teams make our work better, help us deliver our mission and make our culture stronger. See our EDI page for more about this.

We welcome applications from everyone, and colleagues can find support and community among our many employee networks. This includes पद people of any:

• Age
• Sex
• Gender identity or expression
• Sexual orientation
• Religion or belief
• Ethnicity
• Disability

Values and vision

We are guided by our core values, which shape our work and our culture.

Excellence – being a high‑performing organisation.
• Caring企> – treating everyone with dignity and respect.
• Integrity – doing the right thing.
• Teamwork – learning from each other to be the best we can.

We are a disability confident employer and a carer confident employer.

A Note on AI

AI models can be great for research and refining ideas, but we want to learn about you. If you use AI or Chatbots to help you with your application, keep these points in mind:

• AI can support research, structuring and refining your writing, but your application must reflect your real skills and experience.
• Spell‑checking and condensing word counts are great ways to use AI effectively.
• Do not copy and paste AI generated answers. These will not help you stand out; we want to hear about your skills and experience.
• Providing false and insincere examples goes against our core values of honesty and integrity and may lead to your application being withdrawn or termination of your employment.