IT Service Management Architect: End-to-End Process Lead

sse.com; Glasgow; Hybrid; GBP 51,000 - 76,000; Full time

Job summary

A leading energy company in the UK is seeking an IT Service Management Process Architect to drive the design and integration of Service Management processes and capabilities. The role involves collaborating with stakeholders to enhance the end-to-end digital experience, ensuring seamless process integration and alignment with business objectives. Ideal candidates will have a deep understanding of Service Management frameworks like ITIL and practical knowledge of tools like ServiceNow. A commitment to fostering a diverse workplace is essential, with flexible benefits to support your lifestyle.

Benefits

Discounts on private healthcare

Gym membership discounts

Interest-free tech loans

Cycle to Work scheme

Generous family entitlements

Qualifications

• Ability to understand the long-term business strategy.
• Deep understanding of ITIL and SIAM principles.
• Knowledge of Service Management Data Models and Taxonomy.
• Ability to present complex information simply.
• Positive attitude towards issue resolution.

Responsibilities

• Lead the design and development of IT Service Management architectures.
• Develop integrated roadmaps for process and tooling alignment.
• Illustrate process integration across the service value chain.
• Create models for supplier interface with the service value chain.
• Assess change requests for Service Management processes.

Skills

Understanding business strategy

Service Management Processes & Frameworks

Service Management Tooling knowledge

Presentation of complex information

Issue resolution management

Tools

ServiceNow

Job description

A leading energy company in the UK is seeking an IT Service Management Process Architect to drive the design and integration of Service Management processes and capabilities. The role involves collaborating with stakeholders to enhance the end-to-end digital experience, ensuring seamless process integration and alignment with business objectives. Ideal candidates will have a deep understanding of Service Management frameworks like ITIL and practical knowledge of tools like ServiceNow. A commitment to fostering a diverse workplace is essential, with flexible benefits to support your lifestyle.