IT Service Desk Analyst — First-Line Support

UK Tote Group; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading betting and gaming company is seeking a proactive Service Desk Analyst to join their IT team in Manchester. In this role, you will be the first point of contact for IT support, providing excellent service to internal and external customers. Responsibilities include managing IT incidents, providing technical support for Office 365 applications, and contributing to service improvements. Competitive salary and a comprehensive benefits package are included, alongside opportunities for career progression.

Benefits

Competitive Basic Salary

Discretionary Bonus Scheme

Company Shares Option Plan

Contributory pension scheme

Life insurance (4 x basic salary)

Simply Health Cash Plan

Holiday entitlement (33 days)

Study Support

Employee assistance helpline

Agile office environment

Regular social events

Qualifications

• Proven experience with Office 365 and its applications.
• Strong technical support skills across various environments.
• Comfortable working with operating systems and software applications.

Responsibilities

• Manage and resolve incidents across multiple channels.
• Provide first-line technical support for a range of users.
• Contribute to service improvements and knowledge management.

Skills

Technical troubleshooting

Problem-solving skills

Office 365 applications

Time management

Strong communication skills

ITIL Framework

Education

ITIL Foundation qualification

Tools

SolarWinds

Job description

A leading betting and gaming company is seeking a proactive Service Desk Analyst to join their IT team in Manchester. In this role, you will be the first point of contact for IT support, providing excellent service to internal and external customers. Responsibilities include managing IT incidents, providing technical support for Office 365 applications, and contributing to service improvements. Competitive salary and a comprehensive benefits package are included, alongside opportunities for career progression.