IT Operations Specialist — London (12-Month Contract)

Cohere Inc.; City of London; On-site; GBP 45,000 - 60,000; Full time

Job summary

A forward-thinking technology company in London is seeking an IT Operations Specialist for a 12-month contract. This role involves supporting IT operations, troubleshooting technical issues, and facilitating employee onboarding. Ideal candidates should have experience with Mac, Google Workspace, and Okta, along with strong communication skills. The position offers a dynamic work environment with diverse perks including health benefits and a generous vacation policy.

Benefits

Open and inclusive culture

Weekly lunch stipend

Full health and dental benefits

100% Parental Leave top-up

Personal enrichment benefits

Remote-flexible work options

6 weeks of vacation

Qualifications

• Provide first response for IT support requests globally.
• Identify and resolve hardware/software issues.
• Order and track laptop shipments for new hires.
• Assist with purchasing and inventory for IT equipment.

Responsibilities

• Be the primary support for the UK office.
• Document and update IT procedures.
• Provide A/V support for events and meetings.
• Navigate changing priorities in technical support.

Skills

Mac support experience

Google Workspace support experience

Slack support experience

Strong Okta knowledge

Experience with scripting languages

Knowledge of cybersecurity best practices

Support for Google Meet

Solid understanding of networking concepts

Hands-on technical problem-solving

Organizational skills

Clear communication

Job description

A forward-thinking technology company in London is seeking an IT Operations Specialist for a 12-month contract. This role involves supporting IT operations, troubleshooting technical issues, and facilitating employee onboarding. Ideal candidates should have experience with Mac, Google Workspace, and Okta, along with strong communication skills. The position offers a dynamic work environment with diverse perks including health benefits and a generous vacation policy.