IT Desktop and Field Engineer

DHU Health Care; East Midlands; On-site; GBP 28,000; Full time

Job summary

A leading healthcare provider in Derby is seeking an IT Desktop and Field Engineer to ensure effective IT and Telephony services across East Midlands. Responsibilities include resolving IT issues, maintaining records, and contributing to IT solutions. Candidates must have NVQ Level 3 in IT, a full UK Driving Licence, and good knowledge of desktop hardware. A range of employee benefits and flexible working patterns are offered, including enhanced annual leave and access to a health cash plan.

Benefits

Generous annual leave entitlement

Health Cash Plan

Employee Assistance Programme

Car Lease Scheme

Enhanced Maternity/Paternity Leave

Birthday Leave Guarantee

Free Parking

Qualifications

• Experience with desktop hardware and operating systems is a must.
• A full UK Driving Licence is required.
• Knowledge of telephony software like Mitel/CXone is desirable.

Responsibilities

• Resolve incidents, service requests, and problems for IT support.
• Maintain accurate records of reported incidents and resolutions.
• Contribute to the development of IT solutions and documentation.

Skills

Good working knowledge of desktop hardware

Experience with operating systems

Knowledge of telephony software (Desirable)

Education

Educated to NVQ Level 3 or equivalent

Job description

# IT Desktop and Field Engineer## Job Introduction**IT Desktop and Field Engineer****Location: Derby****Hours: Full time 37.5 Permanent****Salary: ( Band 4 ) £27,273**As a member of the IT Operations Team the post holder will have a focus on ensuring the delivery of highly performing, reliable, responsive and resilient IT and Telephony services at all operational sites throughout the East Midlands.**Key Responsibilities:*** Working in Desktop and Field engineer support capacities, working closely with 3rd party partners or colleagues to resolve incidents, service requests and problems* Carry out regular operational checks and activity to proactively reduce the risk of incidents impacting the operation of the IT & Telecoms services. This will include carrying out preventative maintenance* Maintain an accurate and timely record of all reported incidents, workarounds and resolutions within the DHU Service Desk toolset* Adhere to all processes and procedures for the delivery of secure and reliable IT & Telecoms services including Incident, Problem and Change Management processes* The role will primarily be focused on managing, maintaining, troubleshooting and resolving issues relating to end user computing, including telephony and mobile telephony equipment at multiple DHU locations throughout the East Midlands* Desktop, desktop infrastructure, fixes and mobile telephony management, maintenance and fault resolution.* Support the investigation and resolution of end computing issues* Contribute to the development of adequate arrangements for the operation of IT & Telecoms services. This includes reviewing documentation, preparing documentation and contributing to the development of technical solutions* Deal with any software or hardware installation requests* Perform any other reasonable duties as required from time to time**To be Successful IT Desktop and Field Engineer, you will need:*** Educated to NVQ Level 3 or equivalent in an IT related subject or equivalent gained through specific relevant experience* Full UK Driving Licence* Experience/Good working knowledge of desktop hardware, operating systems and applications software* Accurately follow documented procedures* Knowledge of Telephony software – for example Mitel/CXone ( Desirable )**What DHU can offer you:****Working Patterns:**We recognise that 9-5 doesn’t work for everyone, so we have a range of working patterns available to suit your work/life balance.Our friendly team will work with you to find the best fixed pattern for us both.**Generous annual leave entitlement:**Standard 25 days + 8 bank holidays, increasing with service up to 33 days + 8 bank holidays. Pro Rata/ Per Annum**Employee benefits:** As part of our team at DHU Healthcare, we believe in rewarding you, our colleague, for your hard work and dedication to providing the very best in patient care. As part of our team, you can enjoy a host of benefits to enhance your well-being.**Health Cash Plan:** After six months with us, you'll enjoy 24/7 GP access for you and your family, along with a free Level 1 Health Cash Plan covering dental, optical, and therapy costs to support your health and well-being whenever you need it.**Access to the DHU Hub:**Offering exclusive shopping and entertainment discounts, well-being resources, a health portal, and our enhanced Employee Assistance Programme.**NHS Pension Scheme:****Car Lease Scheme:** DHU has teamed up with NHS Fleet Solutions to offer a salary sacrifice scheme for colleagues. As part of our citizenship commitment and active approach to reducing our carbon footprint, we can provide you with lease options on a brand-new hybrid or electric car.**Enhanced Maternity/Paternity Leave:**We understand the importance of family, which is why we offer enhanced maternity and paternity leave to support you during this special time in your life, supported by a robust Family Friendly policy.**Referral Programme:** Share the benefits of working at DHU with your network and you can earn cash rewards through our Employee Referral Programme.**Birthday Leave Guarantee:** Birthday leave isn't compulsory; it's entirely up to you! We can’t always celebrate with you, so whether you choose to take the day off and indulge in a well-deserved break or prefer to work and save your leave for another time, the decision is yours to make!**Free Parking:**We know how expensive public parking can be! Most of our sites offer free, secure parking for your vehicles.**We understand that digital applications may not be suitable for everyone. If you need to apply in a different way that better meets your needs, please reach out to us, and we will gladly accommodate your application in a format that works for you. For more details about our recruitment process, click here, or contact our team of talent acquisition professionals by emailing:****[e-mail]****.****At DHU Healthcare, we take pride in our diversity and foster an environment where every person feels valued, respected, and empowered to bring their authentic selves to work, free from discrimination or bias. We warmly welcome applications from all individuals, reflecting the rich diversity of the communities we serve. To read more about our Equity, Diversity and Inclusion pledge and see the progress we have made, please****.****We are proud to be a forces-friendly organisation and are dedicated to supporting Veterans, Service Leavers, Reservists, Cader Force Adult Volunteers, and military spouses/partners. We value the unique skills and contributions you bring and strive to create a workplace where you can thrive.****#IND4 - Corporate**### IT Desktop and Field Engineer* **Salary** 27,273* **Frequency** Annual* **Job Reference** dhuhealthcare/TP/40804/864* **Contract Type** Full Time* **Closing Date** 22 January, 2026* **Job Category** Leadership & Administrative Support* **Business Unit** Corporate* **Location** Derby, United Kingdom* **Posted on** 23 December, 2025