IT Customer Support Apprentice

Apprenticeship Preventx Ltd; Sheffield; On-site; GBP 12,000 - 20,000; Full time

Job summary

A leading education technology company in Sheffield is offering an apprenticeship to learn about Management Information Systems (MIS) used in schools. Candidates will assist with technical support via phone and email, logging queries, and resolving issues. This role provides hands-on experience and training, with the potential for a full-time position upon completion. Ideal for those interested in IT support and educational technology, this apprenticeship provides a chance to kick-start a career in a supportive environment.

Qualifications

• Willingness to learn technical support skills for MIS systems.
• Ability to communicate effectively with schools and clients.
• Interest in educational technology and processes.

Responsibilities

• Support schools using MIS systems through phone and email.
• Log and track customer queries and support tickets.
• Assist in resolving technical issues with senior colleagues.

Skills

Technical support

Customer service

Problem-solving

Communication

Data protection knowledge

Tools

MIS systems (Arbor, Bromcom, SIMS)

Remote desktop tools

Job description

You will learn how schools use their MIS systems, including Arbor, Bromcom, and SIMS. You will gain hands‑on experience by assisting schools through phone, email, and remote desktop tools, learning how to resolve technical issues and provide guidance to our customers.

• Learn to support schools using their MIS systems via phone, email, and remote support tools
• Log customer queries and track support tickets through to resolution
• Assist in identifying and resolving common technical issues, with help from senior colleagues
• Help test, design and distribute reports
• Take part in training sessions and use online resources and webinars to build your knowledge
• Assist with creating and updating help guides and documentation
• Help colleagues with various administrative and support tasks
• Commit to learning about school processes, data protection, and education standards
• Follow company policies, including health & safety and equality practices

Upon completion there may be an opportunity for a full‑time position.

About the Employer

Keystone MIS provides accredited, professional, impartial, comprehensive and affordable MIS (Management Information System) support and training to schools across the UK. We pride ourselves on the high level of support we offer and have built excellent relationships with schools over many years. Our team is friendly, approachable and knowledgeable, with expertise in handling children's data and staying current with legislation. Our core values are built on customer service and high‑quality support. Our service desk is at the heart of what we do, acting as the first point of contact and a vital service for our customers. This apprenticeship role is a key opportunity to join that team and begin your career in IT support and educational technology.