It Apprenticeship

Stripe OLT; Bristol; On-site; GBP 18,000 - 22,000; Full time

Job summary

A managed IT and cyber-security provider in the United Kingdom is offering a full-time apprenticeship as an IT Support Technician. This role involves resolving support tickets, managing IT systems, and developing essential skills in a professional environment. Candidates will work Monday to Friday, gaining a nationally recognized qualification while learning about cloud-first technology and gaining valuable experience in troubleshooting and customer service.

Qualifications

• Ability to manage and resolve IT support tickets.
• Knowledge of troubleshooting servers, desktops, and laptops.
• Willingness to learn from experienced IT engineers.

Responsibilities

• Resolve support tickets related to various IT systems.
• Respond to alerts for patching and device performance.
• Deliver proactive IT maintenance tasks.

Skills

Effective communication

Problem-solving

Time management

Customer service

Job description

About the Role

We’re an award‑winning managed IT & cyber‑security provider, delivering secure, cloud‑first technology. This Level 3 apprenticeship provides everything you need to kickstart your career in IT. You’ll learn about ticket management, troubleshooting, system patching, and more while gaining a nationally recognised qualification.

Responsibilities

• Helping to resolve support tickets related to servers, desktops, laptops, and upgrades.
• Responding to alerts for patching, backup, and device performance.
• Delivering proactive, scheduled IT tasks and maintenance.
• Managing and resolving tickets promptly and professionally.
• Learning from experienced IT engineers and gaining exposure to a variety of technologies.

Key Duties

As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve user queries and troubleshoot issues within a help‑desk environment. You will support internal or external customers and help improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, delivering support through digital channels, remotely or in‑person.

Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem‑solving, time management and customer service.

Monday to Friday, 37.5 hours per week. Times to be confirmed.

Seniority Level

Internship

Employment Type

Full‑time

Job Function

Information Technology

Industries

IT Services and IT Consulting