IoT Support Analyst - Hybrid & Global Impact

Cezanne HR; Guildford; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading IoT solutions provider in Guildford is seeking a motivated Junior Support Analyst to join their fast-growing technical team. This role involves delivering swift, effective resolutions to complex technical challenges and providing excellent support for their global customer base. Ideal candidates will have a degree in Computer Science or Engineering and some experience in technical customer services. This position offers a hybrid working model.

Benefits

Excellent remuneration

Bonus scheme

Extensive benefits package

Qualifications

• Degree level Computer Science, Engineering or equivalent.
• Experience in Technical Customer Services or Technical Systems Support.
• Understanding of SLA management processes and ticket systems.
• Good experience in MYSQL or equivalent technologies.
• Experience with network packet analysis tools such as Wireshark.
• Excellent written and verbal communication skills.

Responsibilities

• Take ownership of incidents reported from customers through service desk.
• Provide technical triage and analysis for incidents.
• Work with service deployment and customer success teams for resolution.
• Responsible for incident escalation and Level 2 support.
• Maintain a knowledge base for problem solutions.
• Monitor automated alerts and mitigation.

Skills

Technical Customer Services

Technical Systems Support

MYSQL

Networking Concepts

Wireshark

Microsoft Office (Excel)

Customer Service

Education

Degree in Computer Science or Engineering

Tools

Ticketing Systems

Network Packet Analysis Tools

Job description

A leading IoT solutions provider in Guildford is seeking a motivated Junior Support Analyst to join their fast-growing technical team. This role involves delivering swift, effective resolutions to complex technical challenges and providing excellent support for their global customer base. Ideal candidates will have a degree in Computer Science or Engineering and some experience in technical customer services. This position offers a hybrid working model.