Integration & Analytics Support Engineer

Crunchtime Information Systems, Inc.; Remote; GBP 35,000 - 50,000; Full time

Job summary

A global software development company is seeking a Technical Customer Support Specialist in Watford, UK. In this role, you will assist customers in utilizing the CrunchTime platform while translating technical issues into understandable solutions. Ideal candidates will possess a background in computer science, strong SQL skills, and experience in remote application support. This position offers a unique opportunity to drive customer satisfaction and contribute to a team that supports some of the world's leading restaurant brands.

Benefits

Learning and development stipend

Gym allowance

Medical and Life Insurance

Parental leave

Paid holidays

Retirement Savings Plan

Qualifications

• 3-5 years of remote application support experience.
• 2-4 years of customer-facing experience, preferably in hospitality.
• Knowledge of basic Java, Javascript, intermediate Python and advanced SQL.

Responsibilities

• Help customers solve problems in the CrunchTime platform.
• Translate technical details for customers to understand.
• Build and optimize dynamic SQL scripts.

Skills

Remote application support experience

Customer-facing experience

Interpersonal and communication skills

SQL (advanced)

JSON (intermediate)

Python (intermediate)

Education

Bachelor's Degree in Computer Science or IT

Tools

Jira

Confluence

Zendesk

AWS (familiarity)

Airtable (familiarity)

Job description

A global software development company is seeking a Technical Customer Support Specialist in Watford, UK. In this role, you will assist customers in utilizing the CrunchTime platform while translating technical issues into understandable solutions. Ideal candidates will possess a background in computer science, strong SQL skills, and experience in remote application support. This position offers a unique opportunity to drive customer satisfaction and contribute to a team that supports some of the world's leading restaurant brands.