Insurance Customer Service & Policy Advisor

PIB Group; Croydon; On-site; GBP 24,000 - 30,000; Full time

Job summary

A fast-growing insurance firm in Croydon is seeking a Customer Service Representative to provide excellent service to clients. The role involves handling enquiries efficiently via phone, email, and chat, while ensuring compliance with regulatory standards. Ideal candidates will possess strong communication skills, a customer-focused mindset, and the ability to thrive under pressure. Join a company that values creativity, ambition, and inclusivity, offering room for career progression.

Qualifications

• Strong telephone manner and communication skills.
• Ability to handle enquiries via phone, email, and web chat.
• Able to prioritize workload and manage time effectively.

Responsibilities

• Provide timely and accurate customer service to policyholders.
• Communicate via various contact systems like phone and Live Chat.
• Ensure compliance with regulatory requirements.

Skills

Excellent verbal and written communication skills

Active listening and problem-solving

High level of accuracy

Customer-focused mindset

Team player

Job description

A fast-growing insurance firm in Croydon is seeking a Customer Service Representative to provide excellent service to clients. The role involves handling enquiries efficiently via phone, email, and chat, while ensuring compliance with regulatory standards. Ideal candidates will possess strong communication skills, a customer-focused mindset, and the ability to thrive under pressure. Join a company that values creativity, ambition, and inclusivity, offering room for career progression.