Insurance Customer Service Advisor – Oxted | Path to Team Lead

NFU Mutual Group; Tandridge, Godalming; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading insurance provider in Tandridge is seeking a Customer Service Advisor for their Oxted office. The role involves assisting customers with insurance queries, making inbound and outbound calls, and fostering strong client relationships. Ideal candidates are self-motivated, customer-focused team players eager to learn within a supportive environment, and possess general insurance knowledge. The position offers a salary between £25,000 and £35,000, alongside benefits such as a pension scheme and generous leave.

Benefits

Pension scheme

23 days annual leave plus bank holidays

Your birthday off

Comprehensive training and development

Qualifications

• Highly motivated self-starter with a positive mentality.
• Team player with a can-do attitude.
• Existing general insurance expertise would be an advantage.

Responsibilities

• Provide service to customers assisting with quotes and renewals.
• Undertake inbound and outbound sales calls.
• Develop strong relationships with clients.

Skills

Customer focus

Communication

Adaptability and Flexibility

Sales, Cross-selling & retention

Education

Minimum of 5 GCSEs including Maths & English

Tools

Microsoft products including Dynamics

Job description

A leading insurance provider in Tandridge is seeking a Customer Service Advisor for their Oxted office. The role involves assisting customers with insurance queries, making inbound and outbound calls, and fostering strong client relationships. Ideal candidates are self-motivated, customer-focused team players eager to learn within a supportive environment, and possess general insurance knowledge. The position offers a salary between £25,000 and £35,000, alongside benefits such as a pension scheme and generous leave.