Insurance Claims Handler

Ardent Advisors, LLC; Harefield; On-site; GBP 28,000 - 32,000; Full time

Job summary

A family-owned insurance firm in the UK seeks an experienced Insurance Claims Handler. This role involves managing claims from start to finish, ensuring fairness and accuracy, while providing excellent customer service. The ideal candidate will have strong analytical and problem-solving skills, alongside relevant qualifications. This position offers a competitive salary and various perks, including healthcare and an employee benefits program.

Benefits

Competitive salary

Pension

Healthcare

Holiday allowance starting at 24-26 days

Employee discounts through Clancy Xtras

Cycle to work scheme

Employee Assistance Programme

Qualifications

• Minimum GCSEs required, A-levels or degree preferred.
• Professional qualifications like CII are advantageous.
• Experience in insurance or claims handling beneficial.

Responsibilities

• Manage insurance claims from notification to resolution.
• Investigate claims and make informed decisions.
• Negotiate settlements and maintain customer updates.
• Identify and escalate potential fraudulent activities.
• Maintain organized records and propose process enhancements.

Skills

Analytical skills

Problem-solving

Communication

Negotiation

Attention to detail

Empathy

Resilience

Education

GCSEs or equivalent

A-levels or degree preferred

CII professional qualifications

Job description

Insurance Claims Handler – Ardent Advisors

Ardent Advisors – Join us to apply for the Insurance Claims Handler role.

£28,000 - £32,000
Harefield

We do what we say. That's why we need people like you – individuals who take pride in delivering on promises, enjoy solving problems, and thrive in making things happen. We have a fantastic opportunity for a detail-focused and customer-centred Insurance Claims Handler to join our team. If you enjoy helping people, working methodically, and making fair, balanced decisions, this role offers the chance to really make a meaningful difference to our policyholders.

Responsibilities

• Managing insurance claims from first notification through to resolution, ensuring fairness, accuracy and compliance
• Investigating claims, assessing liability and coverage, and making informed decisions
• Negotiating settlements and keeping customers clearly updated throughout the process
• Identifying potential fraudulent activity and escalating where required
• Maintaining accurate, well-organised records and contributing ideas to enhance our claims processes

Qualifications

You're someone who brings strong analytical and problem-solving skills, paired with excellent communication and negotiation ability. You'll be highly organised, confident managing multiple cases at once, and able to maintain outstanding attention to detail. We're looking for someone who is empathetic, resilient, and comfortable making fair, balanced decisions—always acting with integrity.

You should have GCSEs or equivalent as a minimum, with A-levels or a degree preferred. Professional qualifications such as CII are an advantage, and previous experience in insurance, claims handling, or a similar customer-focused environment would be beneficial. Above all, you'll thrive here if you're motivated, customer-driven, and keen to grow your career within a supportive team.

Company

We are a family-owned construction business in the UK. Our purpose is simple – we make life better for growing families. We play a vital role in providing water and power to millions of homes and businesses and so much more. We care about our people, our clients and the environment.

Benefits

Competitive salary, pension, healthcare and holiday allowance starting at 24-26 days per annum. Perks include Clancy Xtras, employee benefits programme with discounts for numerous retailers, cycle to work scheme and Employee Assistance Programme.

EEO Statement

Clancy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our employees. If you require any reasonable adjustments for you to attend an interview, please let us know and we will be happy to accommodate. We are proud signatories of the Armed Forces Covenant and Disability Confident Committed.