Infrastructure Analyst

Piramal Pharma Limited; United Kingdom; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading pharmaceutical company based in Morpeth is seeking an IT Infrastructure Analyst to manage IT systems and ensure operational efficiency. The role requires a bachelor's degree in Computer Science and a minimum of 3 years' experience in IT infrastructure. The successful candidate will provide technical support, work on IT projects, and produce operational reports. Full-time position with competitive salary and opportunities for advancement.

Qualifications

• Minimum 3 years of IT infrastructure experience covering networking and platform design.
• Experience in IT infrastructure migration projects.
• Ability to articulate technical and business concepts.

Responsibilities

• Manage IT systems infrastructure at the site.
• Provide technical assessment for IT operations.
• Produce regular reports on IT operations.

Skills

Excellent IT skills

Strong diagnostic skills

Project planning and management experience

Collaborative skills

Business Intelligence experience

Education

Bachelor's Degree in Computer Science or related field

MCSA/MCSE, VCP, CCNA/CCNP certifications

Tools

SQL

Oracle database administration

VMware

Cisco qualifications

Microsoft server qualifications

Job description

Job Description

IT Infrastructure Analyst – Piramal Pharma Solutions, Morpeth

Key Responsibilities

• Manage and troubleshoot IT systems infrastructure function at the Piramal Pharma Solutions site at Morpeth.
• Act as a level 3 technical escalation for onsite IT support engineers and occasional consultants/contractors on project‑specific work.
• Monitor key service metrics (quality measures, customer satisfaction ratings, service level objectives, etc.) against plan and adjust processes as appropriate.
• Provide technical assessment and design support to IT operations and application teams for appropriate IT infrastructure setup.
• Coordinate with Corporate IT and/or vendors for level 2/3 support and other complex issues that may require advanced technical assessments and changes to existing solution components.
• Establish priorities, timelines, and ensure appropriate resources are available for projects/initiatives.
• Produce regular reports to operational management regarding IT operations and updates related to infrastructure.
• Work on one or more projects concurrently while being responsible for the support and maintenance of existing IT infrastructure setup.

Competencies & Qualifications

• Bachelor’s Degree in Computer Science, Information Systems, or related field; or equivalent work experience.
• Professional certifications such as MCSA/MCSE, VCP, CCNA/CCNP desirable.
• Excellent IT skills with exposure to end‑user services technologies and products.
• Strong diagnostic skills and working knowledge of current technologies.
• Intermediate understanding of datacenter, networking and security services and technologies.
• Keep current with emerging security alerts and issues.
• Ability to learn or research new and emerging technologies, trends, etc. as required.
• Proven project planning and management experience.
• Business Intelligence experience desirable.
• Strong SQL/Oracle database administration desirable.
• Ability to build and develop both formal and informal professional networks.
• Volunteer to identify and address existing and potential obstacles, issues, and opportunities.
• Collaborate with other members (local onsite IT support, stakeholders, corporate IT infrastructure, etc.) in pursuit of common missions, vision, values and mutual goals.
• Excellent communication skills; ability to articulate technical and business concepts, ideas, opinions and conclusions orally and in writing.

Essential Qualifications

• Bachelor’s degree or relevant IT experience.
• Cisco qualification, VMware qualification, Microsoft server qualification.

Relevant Experience

• Minimum 3 years of IT infrastructure experience covering networking to platform and high availability design.
• Minimum 3 years of work on IT infrastructure migration project experience.
• Experience working in a mid‑to‑large organization, ideally in the pharmaceutical manufacturing vertical.

Equal Employment Opportunity

Piramal Group is a proud Equal Employment Opportunity and affirmative action employer. We do not discriminate based on race, ethnicity, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetics, or other legally protected characteristics. We base our employment decisions on merit, considering qualifications, skills, performance and achievements, ensuring equal opportunity throughout all personnel matters.

About the Team

Piramal Pharma Solutions (PPS) is a Contract Development and Manufacturing Organization offering end‑to‑end development and manufacturing solutions across the drug life cycle. We serve customers through a globally integrated network of facilities in North America, Europe, and Asia, providing a comprehensive range of services including drug discovery, process and pharmaceutical development, clinical trial supplies, commercial supply of APIs, finished dosage forms, and specialized services such as highly potent APIs, antibody–drug conjugations, sterile fill/finish, peptide products, and biologics including vaccines, gene therapies, and monoclonal antibodies.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Information Technology

Industries

Pharmaceutical Manufacturing