Independent Living Team Leader

Amplius; Milton Keynes; On-site; GBP 30,000 - 40,000; Full time

Job summary

A community-focused organization in Milton Keynes is seeking an Independent Living Team Leader to oversee a team providing essential support to customers. The role requires strong leadership and communication skills, ensuring that individuals receive high-quality advocacy and assistance in their daily lives. Candidates must possess a full UK driving licence and relevant DBS clearance. Join us to make a tangible impact in the lives of our community members.

Benefits

28 days annual leave

Enhanced maternity and paternity leave

Paid qualifications

Health and wellbeing support

Electric car lease scheme

Qualifications

• Experience using computer systems, smartphones, tablets, and MS Office.
• Ability to plan and manage workload with minimal supervision.
• Flexible and adaptable to change.

Responsibilities

• Leading a dedicated team of advisors to provide outstanding support.
• Welcome new customers and help them understand the support available.
• Carry out and review risk assessments.

Skills

Leadership

Communication skills

Problem-solving

Customer service

Administrative skills

Flexibility

Education

Full UK driving licence

DBS clearance

Tools

MS Office

Smartphones and tablets

Job description

Overview

At Amplius, our goal is to help people live safe, independent and fulfilling lives in their own homes – as our Independent Living Team Leader for Visiting Services, you’ll play a key role in making that happen.

Independent Living Team Leader – Milton Keynes

Permanent, Full Time

Snapshot of your role

• Leading a dedicated team of advisors to ensure customers receive outstanding support through welfare checks, housing-related services and advocacy that empowers independence.
• Welcome new customers, help them settle in and understand the support available.
• Respond to customer concerns and support Advisors with issues like anti-social behaviour, neighbour disputes, and rent arrears.
• Support customers with property repairs, escalating issues when needed.
• Carry out and review risk assessments, raise safeguarding referrals, and monitor cases.
• Maintain accurate customer records, updating quarterly and keeping clear notes of interactions.
• Ensure customer engagement through forums, coffee mornings, and activities, signposting to other services.
• Oversee scheme audits, maintain Health and Safety standards, and monitor presentation, cleanliness, and supplies.
• Recruit, manage, and develop Life24 Advisors through 1:1s, training, and ongoing support.
• Monitor alarm equipment, arranging repairs, replacements, and escalating unresolved faults.
• Collaborate with colleagues on budgets, training, grant funding, and measuring service performance.

Your toolkit for success

• Experience using computer systems, smartphones, tablets, and MS Office (Word, Excel, Outlook, OneDrive).
• Proficient in Teams (chat, meetings, collaboration, screen sharing).
• Experience working independently and as part of a team.
• Ability to plan and manage workload with minimal supervision.
• Experience in a customer-facing environment and strong administrative skills.
• Flexible and adaptable to change.
• Excellent listening, problem-solving and communication skills.
• Understanding of GDPR and customer confidentiality.
• A full UK driving licence is essential for this role.
• DBS clearance is required for this role.

Closing: 14 September; Phone screening: 18 September; Interviews: 22 September. We reserve the right to close the vacancy early in response to applications or business priorities.

Why join Amplius?

• There are loads of things that make Amplius a great place to be — every colleague has the chance to grow, make a real difference to our customers’ lives and be authentic.
• 28 days annual leave (plus bank holidays)
• Enhanced maternity, paternity, and adoption leave
• Paid qualifications and professional subscriptions
• Pension contribution up to 10%
• Health and wellbeing support
• Carers leave
• Cycle to work scheme
• Electric car lease scheme
• Paid fertility and maternity leave
• Financial wellbeing support
• Free flu jabs
• Life assurance

Grow with us

Your development matters to us. With tailored training programs, ongoing feedback, and career progression pathways, we support you to advance as far as you want to go.

Make a real impact

Our mission is rooted in service and community. Your work will contribute directly to improving the lives of people in the communities we serve.

Environmental and social impact

We’re dedicated to sustainability and social responsibility, taking real steps to protect our planet and foster inclusivity.

Our values

We’re committed to inclusivity, respect, and integrity. We encourage all of our colleagues to embody these values, working together to create a positive, empowering environment.

Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management, Strategy/Planning, and Health Care Provider

Industries

• Non-profit Organizations, Civic and Social Organizations, and Housing and Community Development

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