Income Management Officer - Arrears

ExtraCare Charitable Trust; Coventry; Hybrid; GBP 30,000; Full time

Job summary

A community-focused charity in Coventry is looking for an Income Management Officer - Arrears to join their dedicated team. The role involves preventing arrears, collecting outstanding debts and liaising with residents. Ideal candidates will possess experience in account reconciliation and strong Excel skills. Join us in promoting better lives for older people while enjoying benefits like hybrid working and 25 days annual leave.

Benefits

Hybrid/flexi-working model

25 days annual leave, plus bank holidays

Enhanced maternity & paternity allowance

Up to 9% employer pension contribution

Eligible for Blue Light Card discounts

Attendance reward

Free life insurance

Cycle2work scheme

Employee assistance programme

Free use of on-site gyms

Qualifications

• Experience of working in an account reconciliation environment.
• AAT qualification or experience of double-entry bookkeeping.
• Advanced Excel skills, able to interpret and analyse data from spreadsheets.
• Experience of dealing directly with the public and delivering high quality customer care.

Responsibilities

• Take action to prevent arrears and recover debts.
• Collect outstanding arrears through communication with residents.
• Provide advice on rent arrears with Welfare Benefits Advisors.
• Liaise with residents and their representatives concerning Income Management.
• Establish sustainable repayment arrangements from residents.

Skills

Experience in account reconciliation

AAT qualification or experience in double-entry bookkeeping

Advanced Excel skills

High quality customer care

Job description

The Extracare Charitable Trust are recruitingan Income Management Officer - Arrears on a full-time, permanent basis, at our Head office in Binley.

This is a fantastic opportunity for an Income Management Officer to join our friendly team and support the commitment in delivering ExtraCare’s mission of “better lives for older people”.

Benefits include

• Hybrid/flexi-working model
• 25 days annual leave, plus bank holidays
• Enhanced maternity & paternity allowance
• Up to 9% employer pension contribution (5% employee)
• Eligible for Blue Light Card discounts
• Attendance reward
• Free life insurance
• Buy and sell holiday
• Cycle2work scheme
• Employee asssitance programme
• Free use of on-site locationgyms

Role Details

• Position: Income Management Officer - Arrears
• Hours: 37.5 hours per week (permanent)
• Salary: £29,101 per annum
• Location: Binley Business Park, Binley, Coventry,CV3 2SN

The ExtraCare Charitable Trust is a registered charity that was formed in 1988 to develop pioneering retirement communities for people in their later years and to promote independent living. Our services are activity-based, and residents are supported and encouraged to do things they may never have done before and to thoroughly enjoy their later years.

Thispost has becomeavailable as a current team member has become successful in securing an internal vacancy.

What will you do as our Income Management Officer - Arrears?

• Take action to prevent arrears and to recover resident rent and other debts owed to the Trust in accordance with ECCT Policy and Procedures.
• Collect outstanding arrears through face-to-face and telephone communication with residents.
• Provide advice and guidance with regards to rent arrears, in conjunction with Welfare Benefits Advisors and Housing Officers.
• Liaise with residents, applicants and their representatives concerning any aspect of Income Management.
• Establish sustainable repayment arrangements from residents with the primary objective of maximising income and recovering debt.

Our ideal Income Management Officer (Arrears) will have:

• Experience of working in an account reconciliation environment.
• AAT qualification or experience of double-entry bookkeeping.
• Advanced Excel skills,able to interpret and analyse data from spreadsheets.
• Experience of dealing directly with the public and delivering high quality customer care.

ExtraCare strives to create a workplace that fully reflects society. We want our staff to feel empowered to bring their full, authentic selves to work and be part of a safe and supportive community.

Don’t miss out! Click'apply'now to make a difference to the lives of older people as our Income Management Officer (Arrears).

Thispost will be subject to two satisfactory references, medical clearance and Home Office right to work clearance.

• Closing Date: Sunday 4th January 2026
• It is anticipated interviews will take place in January 2026

If youhave the skills to join us as our Income Management Officer, don’t miss out, click ‘apply’ now!

ExtraCare does not participate in the current “UK Visa Sponsorship” scheme, and we would not be able to facilitate sponsorship

ExtraCare is committed to making our recruitment practices as fair and inclusive as possible for all including making reasonable adjustments to support candidates throughout the recruitment process.