In-Office Dispatch & Admin Coordinator

IICRC; Norwich; On-site; GBP 40,000 - 60,000; Full time

Job summary

A restoration franchise in Norwich is seeking a full-time Job File Coordinator to ensure smooth communication between customers and operational teams. Key responsibilities include receiving lead calls, addressing customer inquiries, and maintaining job file documentation. Ideal candidates will possess strong customer service and administrative skills, along with proficiency in digital tools. The position offers a pay rate of $21.00 - $23.00 per hour, with normal working hours from 8:00 a.m. to 5:00 p.m., Monday to Friday.

Benefits

401(k)

Health insurance

Paid time off

Opportunity for advancement

Professional development

Competitive salary

Qualifications

• Exceptional customer service skills and strong administrative abilities are required.
• Proficiency in using various digital tools and technologies to complete job tasks efficiently.
• Experience in the restoration, construction, or insurance industry is a plus.

Responsibilities

• Promptly receive and enter lead calls and job referrals into the system.
• Provide exceptional customer service by addressing inquiries and resolving issues.
• Collaborate with teams to coordinate the reconstruction schedule.

Skills

Customer service

Administrative skills

Verbal communication

Written communication

Use of digital tools

Education

High school diploma/GED

Job description

A restoration franchise in Norwich is seeking a full-time Job File Coordinator to ensure smooth communication between customers and operational teams. Key responsibilities include receiving lead calls, addressing customer inquiries, and maintaining job file documentation. Ideal candidates will possess strong customer service and administrative skills, along with proficiency in digital tools. The position offers a pay rate of $21.00 - $23.00 per hour, with normal working hours from 8:00 a.m. to 5:00 p.m., Monday to Friday.