Implementation Manager

Appian Logistics; City of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A mid-sized logistics company in London is seeking an experienced Implementation Manager to oversee client project delivery and support pre-sales activities. The ideal candidate will develop strategies for customer satisfaction and provide mentorship to a team of consultants. Strong project management skills and a deep understanding of client business strategies are essential. This role offers opportunities for growth in a collaborative environment.

Benefits

Training and development

Leadership growth opportunities

Community engagement programs

Qualifications

• Experience in management roles with exposure to strategic project delivery.
• Ability to understand and implement methodologies for client solutions.
• Strong communication and relationship-building skills.

Responsibilities

• Support pre-sales activities to close new business.
• Oversee delivery of Appian projects to ensure client satisfaction.
• Interface with various departments to improve product positioning.
• Develop and lead strategies for customer success.
• Provide mentorship to consultants.
• Manage financial reporting for projects.

Skills

Client business strategy understanding

Project delivery oversight

Mentorship and career management

Financial reporting

Customer satisfaction strategies

Job description

Implementation Manager

Join to apply for the Implementation Manager role at Appian Logistics Ltd.

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you'll be part of a passionate team dedicated to accomplishing hard things, together.

Responsibilities

• Support pre‑sales activities to close new business within region – scoping/level of efforts, responding to proposals, preparing Statements of Work, advising on project approaches, and presentation of methodologies.
• Oversee the delivery of a portfolio of Appian projects at customer accounts within region to ensure deployment matches client executive and business sponsor expectations. Projects could include leading or supporting our Partners within the region.
• Interface with Appian Sales, Marketing, Engineering, Product Management, and Product Support to support the overall improvement of Appian's Product and positioning within our regions marketplace.
• Develop strategies for and maintain responsibility for customer satisfaction and build long‑term relationship with key customers.
• Lead development of methodologies, approaches and techniques to improvise Appian's Customer Success Packaged Offerings.
• Ability to quickly understand a client's business strategy, their business processes, and to develop technical solutions to support their business strategy.
• Provide mentorship and career management to team of consultants within region.
• Financial reporting and accountability for the region's projects and resources. Report pipeline/revenue forecasts as well as staffing projections and planning.
• Assist with external recruiting efforts.

Tools and Resources

• Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department‑specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First‑Friend program being widely utilized resources for new hires.
• Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills‑based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities.
• Community: We'll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee‑led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company.

Seniority level

Mid‑Senior level

Employment type

Contract

Job function

Management

Industries

Strategic Management Services

Appian is an equal‑opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law.

Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email at [e-mail] (please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address).

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