Hybrid Technical Support Engineer — Microsoft 365 & Azure DevOps

Intapp, Inc.; Belfast; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

A leading software company in Belfast is looking for a Technical Support Engineer to manage customer issues and support requests. The ideal candidate should have a solid understanding of Microsoft 365 technologies and experience in IT systems administration. This role offers a hybrid work environment and opportunities for professional development. You’ll also enjoy a modern work culture focused on collaboration and wellness benefits.

Benefits

Professional development opportunities

Modern work environment

Flexible time off programs

Qualifications

• Experience providing technical support and solving issues.
• Knowledge of Microsoft 365 technology stack.
• Experience using IT systems administration tools.

Responsibilities

• Manage customer support requests and provide timely responses.
• Create and maintain documentation for the knowledge base.
• Participate in ongoing rota for EMEA customer support.

Skills

Technical support experience

Knowledge of Microsoft 365

IT systems administration

Problem-solving skills

Tools

Azure DevOps

Service Desk platforms

Job description

A leading software company in Belfast is looking for a Technical Support Engineer to manage customer issues and support requests. The ideal candidate should have a solid understanding of Microsoft 365 technologies and experience in IT systems administration. This role offers a hybrid work environment and opportunities for professional development. You’ll also enjoy a modern work culture focused on collaboration and wellness benefits.