Hybrid London: Lead Application Support Engineer

SS&C; City of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading financial services firm in London is seeking an Application Support Specialist to manage production technology systems and support a client-facing organization. The role includes monitoring services, assisting with QA testing, and managing support staff. Candidates should have 7+ years of experience and strong technical skills in databases and financial instruments. Flexible working arrangements are available, including a hybrid model.

Benefits

Professional Development Reimbursement

Competitive holiday scheme

Work/Life Balance benefits

Qualifications

• 7+ years of experience in application support within a financial environment.
• Working knowledge of funds and financial instruments.
• Experience with project delivery life cycles.

Responsibilities

• Proactively monitor production services and provide first line support.
• Manage application support staff and service incidents.
• Collaborate with internal staff for customer onboarding.

Skills

Application support

Customer service

Problem solving

Database knowledge

SQL

ITIL knowledge

Tools

Salesforce

MQ

SWIFT

ISO20022

Job description

A leading financial services firm in London is seeking an Application Support Specialist to manage production technology systems and support a client-facing organization. The role includes monitoring services, assisting with QA testing, and managing support staff. Candidates should have 7+ years of experience and strong technical skills in databases and financial instruments. Flexible working arrangements are available, including a hybrid model.